Coronavirus support
If you're worried about the impact of coronavirus on you or your business, we want to reassure you that we're here to help.
Latest updates
If you're experiencing financial difficulties due to the current coronavirus situation, we've got some online options that could help.
- We are now accepting applications for Bounce Back Loan Top Ups.
- Bounce Back Loan, Coronavirus Business Interruption Loan and Coronavirus Large Business Interruption Loan are coming to an end and will close for new applications on 31st March 2021. Check our product pages for more information on the deadlines and what you need to do to apply in time.
- You can also apply online for capital repayment holidays, overdrafts and loans. If you have one, you can also speak to your relationship manager about the options available to you.
- Our branches and phone lines remain open, however as more of our colleagues become personally affected by the coronavirus situation, we’ve had to make some changes to our opening hours for our branches and contact centres.
- Money on your mind? See how our Red Team can help
Remember, you can still do your day-to-day business banking online - move money, check balances and make payments to suppliers.
We'll keep the information below updated as the situation changes. You can also follow us on social media for regular updates.
Before you contact us
During these difficult times, we're receiving a higher number of calls than usual.
Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.
If you are venturing out, please ensure you follow Government Guidelines.
Government backed loans schemes
We are participating in Government backed loan schemes to support businesses impacted by coronavirus.
Bounce Back Loan Scheme (BBLS)
- Available to new Bounce Back Loan applicants
- Borrow up to 25% of 2019 turnover, from a minimum of £2,000 up to a maximum of £50,000 over 6 years
- Interest free for 12 months
- No capital repayments for 12 months
Bounce Back Loan Scheme Top Up
- Available to eligible existing Bounce Back Loan customers only
- Top Up your Bounce Back Loan up to 25% of annual turnover or £50,000, whichever is lower
- Capital repayments will start once the capital repayment holiday on your original Bounce Back Loan ends
Coronavirus Business Interruption Loans Scheme (CBILS)
- Borrow £50,001 to £5 million over two or five years
- Interest free for 12 months
- No capital repayments for 6 months
- Businesses with turnover up to £45 million
Coronavirus Large Business Interruption Loan Scheme (CLBILS)
- Borrow up to £200m for businesses with a group (if applicable) turnover over £45m.
- The maximum amount which Clydesdale Bank can provide individually to a business (or group) is a term loan (or loans) of £50m.
The Government is also offering a wide range of support for businesses in response to the coronavirus outbreak. This includes schemes to help employers fund staff salaries and options for the self-employed. You can find the most up to date information on the Government’s website.
Other ways we can help you
If your business is experiencing financial difficulties due to coronavirus, you can enquire about capital repayment holidays or loans and overdrafts.
Capital repayment holiday
You can request a capital repayment holiday on eligible types of loans online. Please note, you will still have to make monthly interest payments.
Overdraft or loan enquiries
Our team of banking experts will guide you in choosing the option that fits the requirements of your business.
Asset Finance repayment holidays
You can request a three month repayment holiday on your Clydesdale Bank asset finance loan.
Businesses can contact us to arrange this on af.business@cybg.com.
Money on your mind?
Do you have questions on how coronavirus has impacted your personal or business finances? Whether you bank with us or not, Money on your mind is our new service designed to help answer any of your general money questions. Our Red Team includes colleagues and experts from across Clydesdale Bank and Virgin Money. They are currently working from home and are here to help you.
Watch more videos
Head over to our Virgin Money YouTube channel where our Red Team business experts answer your questions.
Ask the Team a question
If you've got a question we haven't covered in our FAQs, our Red Team are here to help. Just remember they can't access your specific account details at the moment.
Frequently asked questions
See the answers to the questions we get asked most
Stay safe and secure
When things are uncertain and constantly changing, as they are now, it's more important than ever to take care of your personal information. Unfortunately criminals might try to take advantage of the situation to collect confidential information and commit fraud.
Watch out for unexpected text messages, emails or phone calls claiming to be from travel companies, airlines, financial institutions or even the NHS. Any message that requests personal information should be treated with suspicion, as genuine organisations are unlikely to do this.
If you’re unsure don’t hand over any personal details or click on links in texts and emails. If you do receive a suspicious message or phone call, don’t respond on the spot. Instead contact the company yourself using a number you can trust.
Confirm urgent payment requests or changes to supplier payments directly with the sender using a trusted phone number and where possible send a confirmation of payment to suppliers once their invoice has been paid.
Follow the advice of the Take Five to Stop Fraud campaign, and remember that criminals are experts at impersonating people, organisations and the police. Your bank or police will never contact you out of the blue to ask for your PIN, full password or to move money to another account. The Take Five to Stop Fraud campaign encourages you to:
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
Criminals have already started using a number of new tactics and schemes to target people in the wake of COVID-19, with some recently reported including:
- Emails offering fake medical support and the sale of medical supplies such as face masks, hand sanitizer and other products which will never arrive
- Emails, texts and calls using NHS branding or messaging, requesting donations
- Emails, texts and calls employing HMRC branding or messaging, asking for details, to offer pay-outs and financial support
- Emails outlining new ‘too good to be true’ investment opportunities around healthcare companies
For more information on how to protect yourself from fraud and scams visit our security centre.
You can find impartial information and guidance on money matters on the “Money advice service” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.