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Coronavirus support

If you're worried about the impact of coronavirus on you or your business, we want to reassure you that we're here to help.

Latest updates

If you're experiencing financial difficulties due to the current coronavirus situation, we've got some online options that could help.

Remember, you can still do your day-to-day business banking online - move money, check balances and make payments to suppliers.

We'll keep the information below updated as the situation changes. You can also follow us on social media for regular updates.

Before you contact us

During these difficult times, we're receiving a higher number of calls than usual.

Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.

If you are venturing out, please ensure you follow Government Guidelines.

Government backed support available

We are participating in Government backed loan schemes. Here are the options available at the moment.

Pay As You Grow (PAYG)
  • Available to existing Bounce Back Loan customers only
  • Explore options for 6 months interest only, 6 months payment holiday and term extension to 10 years
  • Options can be used individually or in combination throughout the life of the loan

Find out more

Recovery Loan Scheme
  • Borrow from £25,001 to £10 million on a term loan
  • Borrowers with an existing BBLS, CBILS or CLBILS facility can apply
  • Full application required
  • Standard credit assessment applies to your loan request
  • Interest due from commencement of the loan at a commercial rate
  • Subject to status and eligibility. Security may be required.

Find out more

The Government is also offering a wide range of support for businesses in response to the coronavirus outbreak. This includes schemes to help employers fund staff salaries and options for the self-employed. You can find the most up to date information on the Government’s website.

Closed Government backed loan schemes

These schemes have now closed for new applications. If you have one of these facilities or have an application in progress, you can find out more about each scheme here.

Bounce Back Loan Scheme (BBLS)
  • The Bounce Back Loan Scheme is closed to applications
  • We are working our way through applications
  • Please continue to provide supporting information as requested

Find out more

Bounce Back Loan Scheme Top Up
  • The Bounce Back Loan Scheme Top Up is closed to applications
  • We are working our way through applications
  • Please continue to provide supporting information as requested

Find out more

Coronavirus Business Interruption Loans Scheme (CBILS)
  • The Coronavirus Business Interruption Loan Scheme is closed to applications
  • We are working our way through applications
  • Please continue to provide supporting information as requested
  • Applications must have progressed to a formal offer by 31st May 2021

Find out more

Coronavirus Large Business Interruption Loan Scheme (CLBILS)
  • The Coronavirus Large Business Interruption Loan Scheme is closed to applications
  • We are working our way through applications
  • Please continue to provide supporting information as requested
  • Applications must have all of the necessary documentation completed by 31st May 2021

Find out more

Money on your mind?

Do you have questions on how coronavirus has impacted your personal or business finances? Whether you bank with us or not, Money on your mind is our new service designed to help answer any of your general money questions. Our Red Team includes colleagues and experts from across Clydesdale Bank and Virgin Money. They are currently working from home and are here to help you.

Watch more videos

Head over to our Virgin Money YouTube channel where our Red Team business experts answer your questions.

Watch videos

Ask the Team a question

If you've got a question we haven't covered in our FAQs, our Red Team are here to help. Just remember they can't access your specific account details at the moment.

Ask a question

Frequently asked questions

See the answers to the questions we get asked most


Stay safe and secure

When things are uncertain and constantly changing, as they are now, it's more important than ever to take care of your personal information. Unfortunately criminals might try to take advantage of the situation to collect confidential information and commit fraud.

Watch out for unexpected text messages, emails or phone calls claiming to be from travel companies, airlines, financial institutions or even the NHS. Any message that requests personal information should be treated with suspicion, as genuine organisations are unlikely to do this.

If you’re unsure don’t hand over any personal details or click on links in texts and emails. If you do receive a suspicious message or phone call, don’t respond on the spot. Instead contact the company yourself using a number you can trust.

Confirm urgent payment requests or changes to supplier payments directly with the sender using a trusted phone number and where possible send a confirmation of payment to suppliers once their invoice has been paid.

Follow the advice of the Take Five to Stop Fraud campaign, and remember that criminals are experts at impersonating people, organisations and the police. Your bank or police will never contact you out of the red to ask for your PIN, full password or to move money to another account. The Take Five to Stop Fraud campaign encourages you to:

  • Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
  • Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  • Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

Criminals have already started using a number of new tactics and schemes to target people in the wake of COVID-19, with some recently reported including:

  • Emails offering fake medical support and the sale of medical supplies such as face masks, hand sanitizer and other products which will never arrive
  • Emails, texts and calls using NHS branding or messaging, requesting donations
  • Emails, texts and calls employing HMRC branding or messaging, asking for details, to offer pay-outs and financial support
  • Emails outlining new ‘too good to be true’ investment opportunities around healthcare companies

For more information on how to protect yourself from fraud and scams visit our security centre.