If you're experiencing financial difficulties due to the current coronavirus situation, we've got some online options that could help.
Remember, you can still do your day-to-day business banking online - move money, check balances and make payments to suppliers.
We'll keep the information below updated as the situation changes. You can also follow us on social media for regular updates.
During these difficult times, we're receiving a higher number of calls than usual.
Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.
If you are venturing out, please ensure you follow Government Guidelines.
We are participating in the three Government backed loan schemes to support businesses impacted by coronavirus.
The Government is also offering a wide range of support for businesses in response to the coronavirus outbreak. This includes schemes to help employers fund staff salaries and options for the self-employed. You can find the most up to date information on the Government’s website.
If your business is experiencing financial difficulties due to coronavirus, you can enquire about capital repayment holidays or loans and overdrafts.
You can request a capital repayment holiday on eligible types of loans online. Please note, you will still have to make monthly interest payments.
Our team of banking experts will guide you in choosing the option that fits the requirements of your business.
You can request a three month repayment holiday on your Clydesdale Bank asset finance loan.
Businesses can contact us to arrange this on email@example.com.
Do you have questions on how coronavirus has impacted your personal or business finances? Whether you bank with us or not, Money on your mind is our new service designed to help answer any of your general money questions. Our Red Team includes colleagues and experts from across Clydesdale Bank, Yorkshire Bank and Virgin Money. They are currently working from home and are here to help you.
Head over to our Virgin Money YouTube channel where our Red Team business experts answer your questions.
If you've got a question we haven't covered in our FAQs, our Red Team are here to help. Just remember they can't access your speciﬁc account details at the moment.
See the answers to the questions we get asked most
When things are uncertain and constantly changing, as they are now, it's more important than ever to take care of your personal information. Unfortunately criminals might try to take advantage of the situation to collect confidential information and commit fraud.
Watch out for unexpected text messages, emails or phone calls claiming to be from travel companies, airlines, financial institutions or even the NHS. Any message that requests personal information should be treated with suspicion, as genuine organisations are unlikely to do this.
If you’re unsure don’t hand over any personal details or click on links in texts and emails. If you do receive a suspicious message or phone call, don’t respond on the spot. Instead contact the company yourself using a number you can trust.
Confirm urgent payment requests or changes to supplier payments directly with the sender using a trusted phone number and where possible send a confirmation of payment to suppliers once their invoice has been paid.
Follow the advice of the Take Five to Stop Fraud campaign, and remember that criminals are experts at impersonating people, organisations and the police. Your bank or police will never contact you out of the blue to ask for your PIN, full password or to move money to another account. The Take Five to Stop Fraud campaign encourages you to:
Criminals have already started using a number of new tactics and schemes to target people in the wake of COVID-19, with some recently reported including:
For more information on how to protect yourself from fraud and scams visit our security centre.