Here's how to send us documents online
First things first, if you only need to give us proof of income, or proof of trading click the button below.
Otherwise, work your way through these three simple steps – it only takes a few minutes.
Choose
the documents you want to send
Confirm
the device you’re using (mobile, tablet, computer)
Follow
the simple guide on how to send your documents
Start by choosing the documents you want to use
Click on all documents you can give us to prove your name:
Document key
UK
Non UK
A current photo driving licence issued in the EU, Liechtenstein, Norway or Switzerland.
A current photo passport issued in another country. A Visa may also be required.
A current photo identity card issued in the EU, Liechtenstein or Switzerland.
Now click on all documents you can give us to prove your current address:
A bank, building society or credit card statement from the past 3 months.
A current annual policy for home, vehicle, pet, travel or mobile insurance.
A Local Authority letter about your benefits, or a Pension Service letter.
Proof of income/proof of trading
Look at the categories and select the one that’s relevant to you.
If you get paid monthly or 4 weekly, we need your wage slips for the past 3 months.
If you get paid weekly, we need your wage slips for the past 4 weeks.
If you get paid fortnightly, we need your last 4 wage slips.
If you’re retired, we need a copy of your most recent award letter from either:
- The Department of Work and Pensions (DWP)
- Your private pension provider
If you’re self employed, we need your audited accounts for the past 3 years.
If you don’t have accounts, we’ll accept your last 3 years of:
- SA302s
- Tax returns
- Tax overviews
All 3 of these are required.
- Business Bank Statement issued within last three months by a UK regulated firm
- Utility Bill for business premises dated within last three months
- Invoices within last three months evidencing purchase of stock, fixtures, fittings, tools of trade
- Evidence of registration for VAT or business tax
- Evidence of most recent VAT/business tax return
- Current year’s Business Council Tax/Rates Bill
- Business premises Property Lease Document
- Equipment hire/lease agreements within last three months
- Written confirmation from business’s Accountant/Solicitor
- Current year’s Business Insurance Certificate or Schedule
- Copy of most recent annual accounts
Thanks! Now choose a device.
Select the device you’re using, so we can give you the right instructions.
Sending document
Now we’re ready to take a digital copy of your document(s). Have a look at the tips below to get the clearest possible pictures.
Driving Licence (UK)
If you’re using your Driving Licence as ID, check a few things first:
- The licence was issued in the UK
- It’s current and signed
- You can give us images of both the front and back of the licence
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Passport (UK)
If you’re using your Passport as ID, check a couple of things first:
- It needs to be current and signed by you
- Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Biometric residence permit (UK)
If you’re using your Biometric residence permit as ID, check a few things first:
- It needs to be current and signed by you
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Driving Licence (NONUK)
If you’re using your Driving Licence as ID, check a few things first:
- The licence was issued in the EU, Liechtenstein, Norway or Switzerland
- It’s current and signed
- You can give us images of both the front and back of the licence
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Passport (NON UK)
If you’re using your Passport as ID, check a couple of things first:
- It needs to be current and signed by you
- Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
- The VISA or other authority to remain in the UK needs to be current and you can give us images of both the front and back
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
National Identity Card (NONUK)
If you’re using your National Identity card, check a few things first:
- It needs to be current and signed within the signature box by you
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Utitlity Bill
To use your utility bill as ID, check a few things first:
- Suitable bills are Gas, Electricity, Water, Landline services or a Local Authority Tax bill or payment book for the current year
- The bill was issued in the last 3 months
- Your name and address are clearly shown on the bill
Important: We cannot accept mobile phone or internet service bills. If you’re submitting a Local Authority Tax bill or payment book, we cannot accept documents with amendments, reminder letters or non-payment notifications.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Financial statement
To use your Financial statement as ID, check:
- It’s issued within the last 3 months
- It shows your name and address
- It shows transaction history
Important: We can’t accept statements that you’ve printed off yourself or store card statements.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Mortgage statement
To use your Mortgage statement as a valid form of ID, check:
- It’s issued within the last 12 months
- It shows your name and address
- It shows transaction history
Important: We can’t accept statements that you’ve printed off yourself or store card statements.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Insurance certificate
To use your Insurance certificate as ID, check a few things first:
- Suitable insurance certificates are for your property – buildings or contents cover, your vehicle, your pet, your mobile phone or your travel
- It needs to be issued within the last 12 months
- It shows your name and address
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Benifits/State pension
To use your benefits letter or State Pension as address identification, check a few things first:
- Your letter needs to show current entitlement to State or Local Authority funded benefit such as Benefits Agency, Universal Credit, or Housing Benefits
- It needs to be issued within the last 3 months
- It shows your name and address
- The letter needs to refer to benefits/pensions currently being paid
- The letter shows current entitlement to State Pension, issued by the Pension Service in the last 12 months
Important: We cannot accept letters about one off payments such as winter fuel allowance
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Tax correspondence
To use you’re a Tax correspondence as address identification, check a few things first:
- Suitable tax correspondences are Notification of Tax Code, Working Family Tax Credit letter, Tax Credit Award or Statement of Account
- It needs to be issued within the last 6 months
- It shows your name and address, National Insurance Number or Tax Reference
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Employed and paid monthly or 4 weekly
If you’re Employed and paid monthly or 4 weekly, check a few things first:
- If you get paid monthly or 4 weekly, we need your wage slips for the past 3 months
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Employed and paid weekly
If you’re Employed and paid weekly, check a few things first:
- If you get paid weekly, we need your wage slips for the past 4 weeks.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Employed and paid fortnightly
If you’re Employed and paid fortnightly, check a couple of things first:
- If you get paid fortnightly, we need your last 4 wage slips.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Retired
If you’re retired, we need a copy of your most recent award letter from either:
- The Department of Work and Pensions (DWP):
- Your private pension provider
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Self employed
If you’re self employed, we need your audited accounts for the past 3 years.
If you don’t have accounts, we’ll accept your last 3 years of:
- SA302s
- Tax returns
- Tax overviews
All 3 of these are required
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
- Business Bank Statement issued within last three months by a UK regulated firm
- Utility Bill for business premises dated within last three months
- Invoices within last three months evidencing purchase of stock, fixtures, fittings, tools of trade
- Evidence of registration for VAT or business tax
- Evidence of most recent VAT/business tax return
- Current year’s Business Council Tax/Rates Bill
- Business premises Property Lease Document
- Equipment hire/lease agreements within last three months
- Written confirmation from business’s Accountant/Solicitor
- Current year’s Business Insurance Certificate or Schedule
- Copy of most recent annual accounts
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Driving Licence (UK)
If you’re using your Driving Licence as ID, check a few things first:
- The licence was issued in the UK
- It’s current and signed
- You can give us images of both the front and back of the licence
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Passport (UK)
If you’re using your Passport as ID, check a couple of things first:
- It needs to be current and signed by you
- Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Biometric residence permit (UK)
If you’re using your Biometric residence permit as ID, check a few things first:
- It needs to be current and signed by you
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Driving Licence (NONUK)
If you’re using your Driving Licence as ID, check a few things first:
- The licence was issued in the EU, Liechtenstein, Norway or Switzerland
- It’s current and signed
- You can give us images of both the front and back of the licence
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Passport (NON UK)
If you’re using your Passport as ID, check a couple of things first:
- It needs to be current and signed by you
- Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
- The VISA or other authority to remain in the UK needs to be current and you can give us images of both the front and back
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
National Identity Card (NONUK)
If you’re using your National Identity card, check a few things first:
- It needs to be current and signed within the signature box by you
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Utitlity Bill
To use your utility bill as ID, check a few things first:
- Suitable bills are Gas, Electricity, Water, Landline services or a Local Authority Tax bill or payment book for the current year
- The bill was issued in the last 3 months
- Your name and address are clearly shown on the bill
Important: We cannot accept mobile phone or internet service bills. If you’re submitting a Local Authority Tax bill or payment book, we cannot accept documents with amendments, reminder letters or non-payment notifications.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Financial statement
To use your Financial statement as ID, check:
- It’s issued within the last 3 months
- It shows your name and address
- It shows transaction history
Important: We can’t accept statements that you’ve printed off yourself or store card statements.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Mortgage statement
To use your Mortgage statement as a valid form of ID, check:
- It’s issued within the last 12 months
- It shows your name and address
- It shows transaction history
Important: We can’t accept statements that you’ve printed off yourself or store card statements.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Insurance certificate
To use your Insurance certificate as ID, check a few things first:
- Suitable insurance certificates are for your property – buildings or contents cover, your vehicle, your pet, your mobile phone or your travel
- It needs to be issued within the last 12 months
- It shows your name and address
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Benifits/State pension
To use your benefits letter or State Pension as address identification, check a few things first:
- Your letter needs to show current entitlement to State or Local Authority funded benefit such as Benefits Agency, Universal Credit, or Housing Benefits
- It needs to be issued within the last 3 months
- It shows your name and address
- The letter needs to refer to benefits/pensions currently being paid
- The letter shows current entitlement to State Pension, issued by the Pension Service in the last 12 months
Important: We cannot accept letters about one off payments such as winter fuel allowance
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Tax correspondence
To use you’re a Tax correspondence as address identification, check a few things first:
- Suitable tax correspondences are Notification of Tax Code, Working Family Tax Credit letter, Tax Credit Award or Statement of Account
- It needs to be issued within the last 6 months
- It shows your name and address, National Insurance Number or Tax Reference
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Employed and paid monthly or 4 weekly
If you’re Employed and paid monthly or 4 weekly, check a few things first:
- If you get paid monthly or 4 weekly, we need your wage slips for the past 3 months
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Employed and paid weekly
If you’re Employed and paid weekly, check a few things first:
- If you get paid weekly, we need your wage slips for the past 4 weeks.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Employed and paid fortnightly
If you’re Employed and paid fortnightly, check a couple of things first:
- If you get paid fortnightly, we need your last 4 wage slips.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Retired
If you’re retired, we need a copy of your most recent award letter from either:
- The Department of Work and Pensions (DWP):
- Your private pension provider
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Self employed
If you’re self employed, we need your audited accounts for the past 3 years.
If you don’t have accounts, we’ll accept your last 3 years of:
- SA302s
- Tax returns
- Tax overviews
All 3 of these are required
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
- Business Bank Statement issued within last three months by a UK regulated firm
- Utility Bill for business premises dated within last three months
- Invoices within last three months evidencing purchase of stock, fixtures, fittings, tools of trade
- Evidence of registration for VAT or business tax
- Evidence of most recent VAT/business tax return
- Current year’s Business Council Tax/Rates Bill
- Business premises Property Lease Document
- Equipment hire/lease agreements within last three months
- Written confirmation from business’s Accountant/Solicitor
- Current year’s Business Insurance Certificate or Schedule
- Copy of most recent annual accounts
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Driving Licence (UK)
If you’re using your Driving Licence as ID, check a few things first:
- The licence was issued in the UK
- It’s current and signed
- You can give us images of both the front and back of the licence
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Passport (UK)
If you’re using your Passport as ID, check a couple of things first:
- It needs to be current and signed by you
- Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Biometric residence permit (UK)
If you’re using your Biometric residence permit as ID, check a few things first:
- It needs to be current and signed by you
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Driving Licence (NONUK)
If you’re using your Driving Licence as ID, check a few things first:
- The licence was issued in the EU, Liechtenstein, Norway or Switzerland
- It’s current and signed
- You can give us images of both the front and back of the licence
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Passport (NON UK)
If you’re using your Passport as ID, check a couple of things first:
- It needs to be current and signed by you
- Your photo, name, date of birth, signature, passport number, expiry date and country of issue are clear
- The VISA or other authority to remain in the UK needs to be current and you can give us images of both the front and back
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
National Identity Card (NONUK)
If you’re using your National Identity card, check a few things first:
- It needs to be current and signed within the signature box by you
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Utitlity Bill
To use your utility bill as ID, check a few things first:
- Suitable bills are Gas, Electricity, Water, Landline services or a Local Authority Tax bill or payment book for the current year
- The bill was issued in the last 3 months
- Your name and address are clearly shown on the bill
Important: We cannot accept mobile phone or internet service bills. If you’re submitting a Local Authority Tax bill or payment book, we cannot accept documents with amendments, reminder letters or non-payment notifications.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Financial statement
To use your Financial statement as ID, check:
- It’s issued within the last 3 months
- It shows your name and address
- It shows transaction history
Important: We can’t accept statements that you’ve printed off yourself or store card statements.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Mortgage statement
To use your Mortgage statement as a valid form of ID, check:
- It’s issued within the last 12 months
- It shows your name and address
- It shows transaction history
Important: We can’t accept statements that you’ve printed off yourself or store card statements.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Insurance certificate
To use your Insurance certificate as ID, check a few things first:
- Suitable insurance certificates are for your property – buildings or contents cover, your vehicle, your pet, your mobile phone or your travel
- It needs to be issued within the last 12 months
- It shows your name and address
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Benifits/State pension
To use your benefits letter or State Pension as address identification, check a few things first:
- Your letter needs to show current entitlement to State or Local Authority funded benefit such as Benefits Agency, Universal Credit, or Housing Benefits
- It needs to be issued within the last 3 months
- It shows your name and address
- The letter needs to refer to benefits/pensions currently being paid
- The letter shows current entitlement to State Pension, issued by the Pension Service in the last 12 months
Important: We cannot accept letters about one off payments such as winter fuel allowance
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Tax correspondence
To use you’re a Tax correspondence as address identification, check a few things first:
- Suitable tax correspondences are Notification of Tax Code, Working Family Tax Credit letter, Tax Credit Award or Statement of Account
- It needs to be issued within the last 6 months
- It shows your name and address, National Insurance Number or Tax Reference
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Employed and paid monthly or 4 weekly
If you’re Employed and paid monthly or 4 weekly, check a few things first:
- If you get paid monthly or 4 weekly, we need your wage slips for the past 3 months
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Employed and paid weekly
If you’re Employed and paid weekly, check a few things first:
- If you get paid weekly, we need your wage slips for the past 4 weeks.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Employed and paid fortnightly
If you’re Employed and paid fortnightly, check a couple of things first:
- If you get paid fortnightly, we need your last 4 wage slips.
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Retired
If you’re retired, we need a copy of your most recent award letter from either:
- The Department of Work and Pensions (DWP):
- Your private pension provider
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
Self employed
If you’re self employed, we need your audited accounts for the past 3 years.
If you don’t have accounts, we’ll accept your last 3 years of:
- SA302s
- Tax returns
- Tax overviews
All 3 of these are required
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
- Business Bank Statement issued within last three months by a UK regulated firm
- Utility Bill for business premises dated within last three months
- Invoices within last three months evidencing purchase of stock, fixtures, fittings, tools of trade
- Evidence of registration for VAT or business tax
- Evidence of most recent VAT/business tax return
- Current year’s Business Council Tax/Rates Bill
- Business premises Property Lease Document
- Equipment hire/lease agreements within last three months
- Written confirmation from business’s Accountant/Solicitor
- Current year’s Business Insurance Certificate or Schedule
- Copy of most recent annual accounts
Here are a few tips for getting the best photo:
- Make sure you take photo in a well-lit room
- Don't use flash and make sure everything is in focus
- Capture all details within the frame
- Include the signature
- Hold the camera in portrait or landscape directly above your document
How not to take the shot:
- Don’t take your picture at an angle
- Make sure you get the full card in the frame
- Avoid low light and fuzzy images
- If it's out of focus please re-take
What if you don’t have any of these documents?
If you don’t have any of the listed documents, we may be able to accept other documents in person. Pop into your local branch and ask one of the team for help.