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Upload your documents

To securely upload your documents, simply select the type of ID from the options given and complete the form on the next page.

Make sure you have the correct type of file to upload – we accept the following formats:

Any MS Office or PDF file type

A photograph of your original document. Please ensure that all text is legible

A high quality scanned image of your original document

Get started

You need to submit two forms of ID – proof of identification and proof of address.

Choose the type of ID you’d like to upload to see instructions.

Proof of identification

Driving licence

If you have a current signed passport and valid driving licence showing your current address, these documents can be provided to confirm both your identity and address. Otherwise you must also provide proof of your address.

Step 1: Let’s check a few things

To use your driving licence, you’ll need to check a few things first:

  • Your driving licence was issued in the UK
  • Your licence is current and signed
  • You can provide images of both the front and back of the licence

Step 2: Take your picture

It’s important to make sure your photo is taken so that all the information is visible. Here are some guidelines to follow:

Don’t take your picture at an angle

Hold the camera in portrait or landscape orientation directly above your licence.

Capture all the details

Make sure you get the full card in the frame – don’t cut any details out of the picture.

Avoid low light and fuzzy images

Make sure you take the photo in a well-lit room. Don’t use flash and make sure everything is in focus.

Remember: You must provide two forms of identification.

Passport

If you have a current signed passport and valid driving licence showing your current address, these documents can be provided to confirm both your identity and address. Otherwise you must also provide proof of your address.

Step 1: Let’s check a few things

To use your passport as ID, you’ll need to check a few things first:

  • It needs to be current and signed by you
  • You can provide an image which clearly shows your photograph, name, date of birth, signature, passport number, expiry date, and country of issue

Important: Passports issued outside the European Union will need to be supported by a copy of your Visa. Copies of both sides of your Visa need to be provided.

Step 2: Take your picture

Follow these guidelines to make sure that you capture a suitable image.

Don’t take your picture at an angle

Hold the camera in portrait or landscape orientation directly above your passport.

Capture all the details

Make sure you get the full card in the frame – don’t cut any details out of the picture.

If your passport has your signature on the opposite page to your photograph, please ensure you include this in your image.

Avoid low light and fuzzy images

Make sure you take the photo in a well-lit room. Don’t use flash and make sure everything is in focus.

Remember: You must provide two forms of identification.

Proof of address

Bank statement

Step 1: Let’s check a few things

To use your statements as a valid form of ID, they’ll need to be:

  • Issued within the last 3 months
  • Show your name and address
  • Show transaction history

Important: We can’t accept statements that you’ve printed off yourself or store card statements. If you’re providing an annual mortgage statement, then it must have been issued within the last 12 months.

Step 2: Take your picture

Follow these guidelines to make sure that you capture a suitable image.

Don’t take your picture at an angle

Hold the camera in portrait or landscape orientation directly above your statement.

Capture all the details

Make sure you get the full letter in the frame – don’t cut any details out of the picture.

Avoid low light and fuzzy images

Make sure you take the photo in a well-lit room. Don’t use flash and make sure everything is in focus.

Bills

Step 1: Let’s check a few things

To use your bills as ID, you’ll need to check a few things first:

  • Suitable bills are Gas, Electricity, Water, Landline services or a Local Authority Tax bill or payment book for the current year
  • The bill was issued in the last 3 months
  • Your name and address is clearly shown on the bill

Important: We cannot accept mobile phone or internet service bills. If you’re submitting a Local Authority Tax bill or payment book, we cannot accept documents with amendments, reminder letters or non-payment notifications.

Step 2: Take your picture

Follow these guidelines to make sure that you capture a suitable image.

Don’t take your picture at an angle

Hold the camera in portrait or landscape orientation directly above your bill.

Capture all the details

Make sure you get the full bill in the frame – don’t cut any details out of the picture.

Avoid low light and fuzzy images

Make sure you take the photo in a well-lit room. Don’t use flash and make sure everything is in focus.

Benefit letter

Step 1: Let’s check a few things

To use your benefits letter as address identification, you’ll need to check a few things first:

  • Your letter needs to show current entitlement to State or Local Authority funded benefit such as Benefits Agency, Universal Credit, or Housing Benefits
  • The letter must have been issued in the last 3 months
  • Your name and address is clearly shown on the letter
  • The letter needs to refer to benefits/pensions currently being paid
  • The letter shows current entitlement to State Pension, issued by the Pension Service in the last 12 months

Important: We cannot accept letters about one off payments such as winter fuel allowance.

Step 2: Take your picture

Follow these guidelines to make sure that you capture a suitable image.

Don’t take your picture at an angle

Hold the camera in portrait or landscape orientation directly above your letter.

Capture all the details

Make sure you get the full letter in the frame – don’t cut any details out of the picture.

Avoid low light and fuzzy images

Make sure you take the photo in a well-lit room. Don’t use flash and make sure everything is in focus.

Proof of income

Employed and paid monthly or 4 weekly

Step 1: Let’s check a few things

If you are employed and paid monthly or 4 weekly we require your last 3 months of consecutive wage slips.

Step 2: Take your pictures

Follow these guidelines to make sure that you capture suitable images.

Don’t take your picture at an angle

Hold the camera in portrait or landscape orientation directly above your wage slip.

Capture all the details

Make sure you get the full page in the frame – don’t cut any details out of the picture.

Avoid low light and fuzzy images

Make sure you take the photo in a well-lit room. Don’t use flash and make sure everything is in focus.

Employed and paid weekly

Step 1: Let’s check a few things

If you are employed and paid weekly we require your last 4 weeks of consecutive wage slips.

Step 2: Take your pictures

Follow these guidelines to make sure that you capture suitable images.

Don’t take your picture at an angle

Hold the camera in portrait or landscape orientation directly above your wage slip.

Capture all the details

Make sure you get the full page in the frame – don’t cut any details out of the picture.

Avoid low light and fuzzy images

Make sure you take the photo in a well-lit room. Don’t use flash and make sure everything is in focus.

Employed and paid fortnightly

Step 1: Let’s check a few things

If you are employed and paid fortnightly we require your last 4 consecutive wage slips.

Step 2: Take your pictures

Follow these guidelines to make sure that you capture suitable images.

Don’t take your picture at an angle

Hold the camera in portrait or landscape orientation directly above your wage slip.

Capture all the details

Make sure you get the full page in the frame – don’t cut any details out of the picture.

Avoid low light and fuzzy images

Make sure you take the photo in a well-lit room. Don’t use flash and make sure everything is in focus.

Retired

Step 1: Let’s check a few things

If you are retired we require a copy of your most recent award letter from either:

  • The Department of Work and Pensions (DWP)
  • Your private pension provider

Step 2: Take your picture

Follow these guidelines to make sure that you capture a suitable image.

Don’t take your picture at an angle

Hold the camera in portrait or landscape orientation directly above your letter.

Capture all the details

Make sure you get the full letter in the frame – don’t cut any details out of the picture.

Avoid low light and fuzzy images

Make sure you take the photo in a well-lit room. Don’t use flash and make sure everything is in focus.

Self employed

Step 1: Let’s check a few things

If you are self employed we require your last 3 years of audited accounts.

If you are unable to provide accounts we will accept your last 3 years of the following:

  • SA302s
  • Tax returns
  • Tax overviews

All 3 of these are required.

Step 2: Take your pictures

Follow these guidelines to make sure that you capture suitable images.

Don’t take your picture at an angle

Hold the camera in portrait or landscape orientation directly above the document.

Capture all the details

Make sure you get the full document in the frame – don’t cut any details out of the picture.

Avoid low light and fuzzy images

Make sure you take the photo in a well-lit room. Don’t use flash and make sure everything is in focus.


Upload your documents

You should now have a suitable photo or scan of your ID and proof of address. Select ‘Continue’ to upload and send the documents securely.

Once you’ve uploaded your documents, it will take around two working days to process and then we’ll give you a call.

Continue to upload your documents (opens in a new window)

I don’t have any of these documents

If you don’t have any of the listed documents, we may be able to accept other forms of ID and proof of address in person at one of our branches. Please visit your local branch where our staff will be happy to help you.