Over the next few months, you’ll start to see our new logo on things like statements and emails. Our website and digital services are getting the full Virgin Money treatment and we’ll begin to answer the phone as Virgin Money too.
There’s nothing you need to do – we’ll take care of it all. Your account and any login details will stay the same and you can still get in touch using the normal contact information. Most importantly, your relationship management team will not change and they’ll still be on hand to offer you and your business the same expert support that they do today.
Take a look at all the good things coming your way in 2021
From enhancements to our core current account range, to a new and improved Business Credit Card, our Business products will keep getting better through 2021
Brighter digital tools
You can look forward to a new set of super-smart digital tools at your fingertips to help you manage your business
Added Virgin Value
Exclusive offers and discounts from across the Virgin family to reward you and your business
There’s plenty of exciting changes in the pipeline over the next few months and we’re already working on upgrades to your Mobile App and Business Internet Banking so that you can create and send invoices or plan ahead with cash flow projections. We’ll be back in touch when they’re ready for you to use.
The name may be changing, but our our commitment to supporting businesses isn’t.
Your Relationship Manager will stay the same, and we’re freeing up their time so that they can spend more of it being in front of customers.
We’ve got big plans to transform your whole business banking experience, bringing you the perfect balance of tech when you need it and talk when you want it. During 2021 you can look forward to:
Our flagship stores are open to everyone. Featuring inspiring and flexible co-working spaces, WiFi, meeting rooms and of course free refreshments.
Use them for free to co-create, network, meet your customers or catch up with your relationship manager.
We are very proud to be bringing Clydesdale Bank and Yorkshire Bank together with Virgin Money, under the Virgin brand. This move will provide us with a national reach, great accounts, services and facilities available to all, packaged in a brand which is focused on great customer service and innovation.
Don’t worry. The best bits of Clydesdale Bank and Yorkshire Bank are not going away. In fact, we plan to make them even better with the kind of innovation that’s defined Virgin brands for decades. All the facilities and services customers have come to trust and depend upon will continue to be available.
You’ll see more of our Virgin Money makeover very soon. You may have seen some Clydesdale Bank and Yorkshire Bank branches have already been converted to Virgin Money Stores. The next change will be from spring 2021, when Business Current Accounts, Business Savings Accounts and Term Deposit Accounts will be re-branded to Virgin Money. If you have one of those accounts we will be in touch in the New Year to tell you more.
From spring 2021 onwards, where your existing Debit Card is due to expire, we will send you a new Virgin Money Debit Card. There’s no need to worry if your existing Debit card is not due to expire soon. You can continue to use it.
Yes, you will see Business Internet Banking being re-branded as Virgin Money, however all existing functionality and services will remain unchanged (no need for new logins or passwords). Mobile Banking is also getting a makeover (including easier toggling between Business and Personal banking) and when it is ready we will encourage you to download the new Virgin Money app.
You’ll start to see changes land in Spring next year as we move content from our cbonline.co.uk domain to virginmoney.com. Don’t worry - it will all be easy to follow, and you will still be able to login to your products and find the online help you need.
No. Your account number and sort code will stay the same.
Not immediately. As you receive new Chequebooks and Pay-In books these will be branded Virgin Money.
No. Everything will stay the same.
No. Your account details will remain the same.
We are in the process of integrating the servicing capabilities for both heritages across our network. All our Virgin Stores will have the capability to service both heritage CYB and Virgin by March 2021.
This notice is addressed to our customers. If you are a shareholder, please visit the Investor center section of the CYBG plc website