Credit Card
Useful information to help you manage your credit card
T&Cs and fees apply. Credit facilities are subject to status and eligibility.
Request a payment holiday on your credit card
If you are experiencing financial difficulties due to the current coronavirus situation, you can request a payment holiday of up to three months on your Clydesdale Bank credit card.
Clydesdale Bank, Yorkshire Bank, B and Virgin Money are becoming one bank. As part of the merger, Clydesdale will no longer offer our Gold Mastercard as part of our product range. Don’t worry if you’re an existing Clydesdale Gold Mastercard customer, the way you use your card won’t change you’ll still be able to use your card as normal.
Credit limits
Visit our dedicated web page to manage your credit limits. You’re in control. You have the option to:
- Respond to a recent offer to increase your credit limit
- Respond to notification of a proposed decrease of your credit limit
- Change how you respond to credit limit increase offers
- Reduce your credit limit
- Manage your credit limit alerts
If you are a business credit card holder please contact your relationship manager to discuss your requirements.
If you wish to discuss any other changes to your credit limit directly, please call us on 0800 678 3320.
Direct Debits
If you wish to set up or amend a Direct Debit to pay your credit card, please call us on 0800 678 3320.
Alternatively, please select the form below relating to your credit card and post it to us at Clydesdale Bank, PO Box 4509, Leeds, LS2 8NP.
Managing your account
Gold Mastercard benefits
Top Credit card questions
Have a question about credit cards? Have a look at some of the questions we’re asked most often.
Before you contact us
During these difficult times, we're receiving a higher number of calls than usual.
Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.
You can find impartial information and guidance on money matters on the “Money advice service” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.