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Shop safely

Safe online shopping

Shop safely with Mastercard® Identity Check

We want you to be safe when you use your Clydesdale Bank credit card for online shopping. That’s why your Clydesdale Bank card is protected by Mastercard Identity Check.

Mastercard credit cards use the latest chip and PIN technology to combat fraudsters. For online purchases, Mastercard® Identity Check™ improves your security even more without the need to register or remember a password. Using either our Mobile Banking App or a one-time passcode sent to your registered phone number, Identity Check lets you identify yourself as the owner of the card and stops anyone else using your card online.

More information on Mastercard Identity Check

Overview
Common questions
  • Mastercard credit cards use the latest chip and PIN technology to combat fraudsters. For online purchases, Mastercard Identity Check improves your security even more. Using a personal password, known only to you, it lets you identify yourself as the owner of the card and stops anyone else using your card online.

  • Can I register a joint card holder?

    Yes. A joint card holder can register for Identity Check using their own card.

    Where can I shop once I’m registered?

    Many online retailers now offer the added security of Identity Check. You can still use your card with non-participating retailers – but you won’t have this extra level of security.

    What happens when I am asked to authenticate my transaction?

    To make sure all online transactions are secure, you may be asked verify your identity when you use your Mastercard at a participating online retailer.

    If you are registered for the Mobile Banking App, we will send a message to your App. You will need to accept this message before you can complete your transaction.

    If you have a mobile or landline number on record (and do not have the Mobile Banking App) then we will send you a six-digit one-time passcode for you to enter on screen at the retailer’s checkout.

    If you do not have either then please be aware that your transaction may be declined.

    What are the system requirements for Identity Check?

    Mastercard Identity Check works with most internet browsers, but software that prevents pop-up windows may interfere with your use of Identity Check.

    What can I do if I have problems with Identity Check?

    If you’re having problems with Identity Check, call our helpline on 0800 121 4251. We are open from 8am to 9pm, 7 days a week.

Find out more about how you can protect your details from fraudsters

Need some help?

If you’re having trouble registering your cards for Identity Check, call our helpline on 0800 121 4251. We are open from 8am to 9pm, 7 days a week.