Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
We want you to be safe when you use your Clydesdale Bank credit card for online shopping. That’s why your Clydesdale Bank card is protected by Mastercard Identity Check.
Mastercard credit cards use the latest chip and PIN technology to combat fraudsters. For online purchases, Mastercard® Identity Check™ improves your security even more without the need to register or remember a password. Using either our Mobile Banking App or a one-time passcode sent to your registered phone number, Identity Check lets you identify yourself as the owner of the card and stops anyone else using your card online.
Mastercard credit cards use the latest chip and PIN technology to combat fraudsters. For online purchases, Mastercard Identity Check improves your security even more. Using a personal password, known only to you, it lets you identify yourself as the owner of the card and stops anyone else using your card online.
To make sure all online transactions are secure, you may be asked verify your identity when you use your Mastercard at a participating online retailer.
If you are registered for the Mobile Banking App, we will send a message to your App. You will need to accept this message before you can complete your transaction.
If you have a mobile or landline number on record (and do not have the Mobile Banking App) then we will send you a six-digit one-time passcode for you to enter on screen at the retailer’s checkout.
If you do not have either then please be aware that your transaction may be declined.
Mastercard Identity Check works with most internet browsers, but software that prevents pop-up windows may interfere with your use of Identity Check.
Call our helpline on 0800 345 7365. We are open from 7-9 Mon-Sat and 10-5 Sunday.
If you’ve lost your debit card, or it’s been stolen or damaged, you can now report this and request a replacement card online in our mobile app or internet banking – just go to the ‘More’ menu and click on ‘Manage your card’.Continue to Internet Banking
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.