Published August 2020
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1000 customers of each of the 19 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
We asked customers how likely they would be to recommend their personal current account provider to friends and family.
Ranking | Bank | Quality |
---|---|---|
1 | Monzo | 86% |
2 | Starling Bank | 84% |
3 | first direct | 83% |
4 | Metro Bank | 81% |
5 | Nationwide | 71% |
16 | Clydesdale Bank | 51% |
We asked customers how likely they would be to recommend their provider’s online and mobile banking services to friends and family.
Ranking | Bank | Quality |
---|---|---|
1 | Monzo | 89% |
2 | Starling Bank | 88% |
3 | Metro Bank | 85% |
4 | first direct | 83% |
5 | Nationwide | 81% |
17 | Clydesdale Bank | 66% |
We asked customers how likely they would be to recommend their provider's overdraft services to friends and family.
Ranking | Bank | Quality |
---|---|---|
1 | Starling Bank | 74% |
2 | first direct | 73% |
3 | Metro Bank | 71% |
4 | Monzo | 69% |
5 | Halifax | 62% |
18 | Clydesdale Bank | 50% |
We asked customers how likely they would be to recommend their provider’s branch services to friends and family.
Ranking | Bank | Quality |
---|---|---|
1 | Metro Bank | 84% |
2 | Nationwide | 77% |
3 | Lloyds Bank | 74% |
4 | Halifax | 69% |
4 | Lloyds Bank | 69% |
13 | Clydesdale Bank | 63% |
You can find impartial information and guidance on money matters on the “Money advice service” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.