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We’re no longer offering standalone travel insurance

Following careful consideration Clydesdale Bank have made the difficult decision to stop offering retail travel insurance underwritten by American International Group UK Limited (AIG).

What this means for existing customers

If you have an Annual Multi-Trip Travel Insurance policy:

You’ll receive a letter from AIG 30 days before your renewal date providing you with details of an alternative travel insurance product.

In the meantime, please be assured that you’ll continue to be covered until your renewal date. Any claims up to this date will still be handled by the AIG claims team, as normal.

If you have any questions, you can contact AIG on 0345 602 6917 (open Monday to Friday 8am–8pm and Saturday and Bank Holidays 9am – 5pm).

Important information for existing customers

Coronavirus support for travel insurance customers

For our latest guidance, frequently asked questions, and to find out what you’re covered for, visit our dedicated coronavirus hub.

Find out more

Travel insurance policy documents

Travel insurance is provided and underwritten by American International Group UK Limited (FCA No 781109) which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (Formerly the Financial Services Authority) and the Prudential Regulation Authority.

Clydesdale Bank will not charge you a fee for arranging Travel Insurance but will receive commission from AIG for any sale made and subsequent policies renewed.

Medical Cover Directory – Access to Cover for Medical Conditions

MoneyHelper has introduced a directory of travel insurance firms who can help consumers with existing medical conditions access to travel insurance that covers their conditions. This will help customers better understand how and where to get more affordable insurance if they are travelling with a medical condition(s). For example, this might include how you can get cover for a condition that may be currently excluded on your policy or where you are paying an additional premium to cover your medical condition(s).

If you would like further information, please visit the MoneyHelper website or call 0800 138 7777.


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