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Find out how to report your concerns to us, and industry bodies, so we can support and protect you.
An APP fraud is a fraud where someone has coerced you to make the payment. If you have been victim of fraud from another bank then you need to report through your own bank.
We are here to help you. If you think you have suffered fraud on your CB account or card please contact us immediately so we can assist and offer support to you. You should also contact Action Fraud.
If you have received a fraudulent or suspicious email claiming to be from the Bank please do not respond to it and forward the email to us at firstname.lastname@example.org for internet banking customers and email@example.com for BusinessOnline customers (please note no acknowledgement will be sent). All emails received will be shared with a third party who deliver a Phishing Detection and Takedown Service and ensure you are provided with the best service. As such, we kindly request that you do not include any personal information when forwarding any emails.
Remember – never click on attachments or follow any links contained in suspicious emails.
If you suspect you have fallen victim to identity fraud or identity theft, please contact us immediately on 0800 678 1230 and refer to the identity fraud victim guidance provided by the UK fraud prevention service CIFAS (opens in a new window).
If you think you have been a victim of a scam or investment fraud, please report it immediately to Action Fraud by calling 0300 123 2040 or Action Fraud online (opens in a new window) and obtain a police crime reference number.
Action Fraud is the UK’s national fraud and internet crime reporting centre and exists to ensure that victims of fraud have a central place to go to in order to report crime and get advice and support.
If you think you have been a victim of fraud, please report it immediately to Action Fraud by calling 0300 123 2040 or Action Fraud online (opens in a new window) where you will be provided with a police crime reference number.
Please let us know as soon as you discover your card or cheque book has been stolen so we can take action immediately.
If your Bank debit card, credit card or cheque book has been stolen please report it to us immediately.
You should also report lost and stolen items (including computers and mobile devices) to your local police station, which you can locate contact details for Police online (opens in a new window), and you will be provided with a police crime reference number.
Contact us immediately when you suspect fraud and we will do everything we can to support you.
Please call us immediately on the relevant contact number so that we can assist you. Our phone lines are free when calling from the UK.
|Fraud type||Contact||Opening hours|
|Credit card fraud||Open 24/7 everyday|
|Debit card fraud||Open 24/7 everyday|
|Lost & stolen||Open 24/7 everyday|
|Application/Identity fraud||Open 24/7 everyday|
|Telephone Banking fraud||Open 24/7 everyday|
|Online fraud (Internet banking)||Open 24/7 everyday|
|Online fraud (BusinessOnline)||Mon-Fri: 8am-6pm|
|Mobile app fraud||Open 24/7 everyday|
If you have a dedicated relationship manager for your banking, you should also notify your relationship manager as soon as possible through your usual contact method.
FFA UK is responsible for leading the collective fight against financial fraud on behalf of the UK payments industry.
A UK Government campaign offering a variety of tips and advice on the essentials for enjoying a safe online experience.
The Metropolitan police fraud team provide information as a resource to assist in combatting fraud and to prevent you becoming a victim of crime.
Find your nearest Clydesdale Bank branch, Business and Private Banking centre or ATM
If you have any concerns about fraudulent activity, please give us a call on:
You can find more information about Internet Banking in our help centre