Clydesdale Bank has joined forces with Virgin Money to become one bigger, better and brighter bank. Our existing products and services are getting a Virgin Money makeover and we’re working hard to get everything you need available on the Virgin Money website soon.
SignVideo is a video relay service that is accessed from this website to a remote sign language interpreter. The interpreter can relay your call to our telephone banking service, translating between British sign language (BSL) and English.
Calls can be made via a videophone, laptop, PC, smartphone or tablet.
By clicking on the Connect to SignVideo button you will access SignVideo’s contact centre, which is staffed by fully qualified and registered (NRCPD/SASLI ) BSL/English Interpreters. They are available on demand to enable access to our telephone banking service.
 NRCPD - National Registers of Communication Professionals with Deaf and Deafblind people.
SASLI - Scottish Association of Sign Language Interpreters.
Before using SignVideo, please ensure your device meets these minimum operating system requirements:
Please Note: If this is your first time, you will need to download a one-off Live plug-in. The Live plug-in enables good video quality and ensures that your calls are secure. Please follow the instructions once you are connected to the Web Access page.
How does it work?