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Using the SignVideo service

SignVideo is a video relay service that is accessed from this website to a remote sign language interpreter. The interpreter can relay your call to our telephone banking service, translating between British sign language (BSL) and English.

Calls can be made via a videophone, laptop, PC, smartphone or tablet.

By clicking on the Connect to SignVideo button you will access SignVideo’s contact centre, which is staffed by fully qualified and registered (NRCPD/SASLI [1]) BSL/English Interpreters. They are available on demand to enable access to our telephone banking service.

[1] NRCPD - National Registers of Communication Professionals with Deaf and Deafblind people.
SASLI - Scottish Association of Sign Language Interpreters.

Check your Operating system requirements

Before using SignVideo, please ensure your device meets these minimum operating system requirements:

  • iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam
  • IE 9 - 11 (Internet Explorer) or Firefox for Windows, Safari for Mac
  • Bandwidth of at least 256 kbp/s upload and download (384kbp/s recommended)

Please Note: If this is your first time, you will need to download a one-off Live plug-in. The Live plug-in enables good video quality and ensures that your calls are secure. Please follow the instructions once you are connected to the Web Access page.

Connect to SignVideo (opens in a new window)

Service is free from your own home or mobile devices.

Service availability:

Monday to Friday, 8am to 6pm

Troubleshooting and guidance:

 help@signvideo.co.uk

 0203 388 0771

How does it work?

  • Click on the ‘Connect to SignVideo’ button above to instantly engage an interpreter
  • When you are connected tell the interpreter you are calling Clydesdale Bank
  • The SignVideo Interpreter may ask you if you wish to prepare anything before starting the call. E.g. is there any person or department you wish connect to?
  • You will then be connected and start the conversation in BSL
  • A video explaining how SignVideo works in BSL accompanies this text