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The Vault terms & conditions

  1. This prize draw is open to all persons resident in the UK aged 18 years or over who hold a valid SSE Hydro (Glasgow) ticket to attend a show (“an Event”) and who wish to upgrade their ticket to enable them to access The Vault. Proof of age, identity and eligibility may be requested.
  2. No persons (and their immediate families) connected with the administration of this prize draw are eligible to enter.
  3. To enter the prize draw entrants can either;
    1. Enter their name, email address, the Event they are attending and each person’s ticket details within the group on Clydesdale Bank’s (“the Promoter”) campaign page at ( at least 50 mins before the headline act starts.
    2. Facebook users can enter the prize draw on the Clydesdale Bank’s Facebook page ( by replying to The Vault promotional posts and posting their selfie including the hashtag“#getmeinthevault” from the Event at least 50 minutes before the headline act starts.
    3. Twitter users can enter the prize draw by tweeting a selfie and #getmeinthevault” from the Event at least 50 minutes before the headline act starts in a post or replying to The Vault promotional posts on the Clydesdale Bank Twitter page (
    4. Instagram users can enter the prize draw by posting a selfie and #getmeinthevault from the Event at least 50 minutes before the headline act starts.
  4. Maximum one entry per entrant for each Event.
  5. Maximum of 4 persons per group for any Event.
  6. All valid entries will be entered into the prize draw. One winner will be selected at random for each Event. All winners will be contacted by email, mobile phone, public reply or private message on the social media account they entered the prize draw through 45 minutes before the headline act starts. The winners for each event (“Prize Winners”) will be sent their prize in accordance with clause 8 of these terms and conditions.
  7. Each Prize Winner will be upgraded to The Vault (“The Prize”) for themselves and their group (maximum of 4 per group, including the Prize Winner). No expenses, including travel to the Event and refreshments during the Event form part of the Prize.
  8. All reasonable endeavours will be taken by the Promoter to ensure the upgrade ticket confirmation is e-mailed or sent through a public/private message on social media to the Prize Winner at least 45 minutes prior to the headline act of the Event starting. The upgrade ticket confirmations for the Events are e-codes which must be opened and presented at the Hydro Club desk to gain entry to The Vault. Failure to provide e-code at the venue may result in entry being refused. Prize Winners will have 30 minutes to confirm and collect their prize at the Hydro Club. This time period will start as soon as the private/public confirmation message is sent from Clydesdale Bank to the individual. If this 30 minute time limit is exceeded the Prize Winner will forfeit their prize and a new winner will be selected and contacted.
  9. The prizes are non-transferable and there is no cash or other alternative.
  10. The Promoter will not be responsible in the event a ticket holder is refused entry or re-entry to the Event or The Vault due to their behaviour or due to their failure to meet the admission criteria of the Event and/or The Vault (which will include not being able to verify date of birth if requested to do so). Ticket holders are responsible for checking admission requirements to the venue.
  11. In rare circumstances The Vault occasionally needs to be used for accessible seating (for people who are unable to use their designated seats due to accessibility issues). If this happens at the event the prize winner will remain in their original seats and will be invited back to another event to experience the upgrade at a time convenient to all parties.
  12. You agree that the Promoter may use the Prize Winners’ name and likeness to administer and promote this prize draw, including for media interviews and promotional events connected with this prize draw.
  13. The Promoter reserves the right to contact all entrants with regards to any communications relating to the prize draw they have entered into.
  14. To obtain the names and counties of the Prize Winners please write to Frame PR, 100 Brunswick Street, Glasgow, G1 1TF and include a stamped pre-addressed envelope.
  15. All entrants and Prize Winners agree to comply with and be bound by these terms and conditions. In addition the Prize Winners also agree to comply with the rules of the venue, including those stated on the reverse of the tickets.
  16. If for any reason a technical interruption, fault or site failure occurs, the Promoter does not take any responsibility for incomplete entries
  17. All personal data of non- Prize Winners will be destroyed promptly and will not be used for any promotional or marketing purposes.
  18. The Promoter reserves the right to stop this promotion at any time but any prizes already awarded to Prize Winners will be unaffected.
  19. This prize draw is governed by Scots Law and entrants to this Prize Draw submit to the exclusive jurisdiction of Scottish Courts.
  20. The promoter of this prize draw is Clydesdale Bank PLC. Registered Office: 30 St Vincent Place, Glasgow, G1 2HL (“the Promoter”).