Follow this advice when you use your banking and payment facilities to reduce the risk of fraud
By using the information provided in the Fraud prevention & security centre, and by being vigilant when you do your banking, you can help reduce the risk of fraud on your accounts.
This also provides you with latest contact information and guidance on reporting fraud to enable us to support you as soon as possible.
Keeping your details safe and secure is our priority - find out how we go about it.
By following this advice when you use your banking and payment facilities you can reduce the risk of fraud.
Knowing how to spot and avoid financial and email scams helps keep your money safe.
Find out how to contact us and report your concerns.
Never assume that an email or phone call you receive is genuine – always think before confirming or giving out personal details to anyone.
Banks and other trusted organisation will never, ever ask for your PIN or password in an email, on the phone or in writing. If someone asks for this information, always ask why, and question who it is you’re talking to.
Banks and other trusted organisations will never try to force you to make any important financial decisions. Also, be wary of phone calls saying that your computer has a problem or calls asking you to send money to a secure location.
Fraud doesn’t just happen by the phone, it can also happen through emails. If you receive an email asking you to update important personal information, be suspicious and check whether they are genuine
Banking online isn’t the only way that you can be caught out by online fraudsters. Check out the IBM Trusteer report at cbonline.co.uk/rapport, as this can offer you an additional level of support across all areas of the internet.
Emails can easily be faked, so no matter how urgent something appears, make sure you stop, think and check to see whether this is normal.
Fraudsters can easily find out invoice details, allowing them to easily pose as suppliers. If you receive an email supposedly from a supplier that asks you to change payment details, then contact them through existing details to check that the email is genuine.
We want you to feel safe when banking online with us, so our promise to you is if funds are taken from your account fraudulently, we will reimburse the loss, as long as;
Ring-fencing is new UK legislation brought in after the financial crisis to protect customers and the day-to-day banking services they rely on. It mostly affects larger UK banks that will have to separate their day-to-day banking from other, riskier, activities such as investment banking.
Most Clydesdale Bank customers will not be affected. If you hear nothing from us directly, then you can assume this is you.
However, a few business banking customers will be affected. If this is you, you will receive direct communication from us to tell you about it.
If you have accounts with other banks, they will be in touch with you to let you know of any changes.
At a time when changes are happening in the banking industry, all bank customers should remain alert to the possibility of banking and online account scams.
Steps you can take to protect yourself include:
Find out more ways to protect yourself from banking and online account scams at: www.fca.org.uk/consumers/banking-online-account-scams
If you are suspicious about any approach please contact the Bank immediately.
FFA UK is responsible for leading the collective fight against financial fraud on behalf of the UK payments industry.
A UK Government campaign offering a variety of tips and advice on the essentials for enjoying a safe online experience.
The Metropolitan police fraud team provide information as a resource to assist in combatting fraud and to prevent you becoming a victim of crime.
Find your nearest Clydesdale Bank branch, Business and Private Banking centre or ATM
If you have any concerns about fraudulent activity, please give us a call on:
You can find more information about Internet Banking in our help centre