Fraud prevention & security centre

Our online and mobile fraud promise

We want you to feel safe when banking online with us, so our promise to you is if funds are taken from your account fraudulently, we will reimburse the loss, as long as;

• You have taken reasonable care to protect your online information. This may include;
  • - Ensuring you properly log off internet banking or mobile banking when you’re finished,
  • - Taking care to ensure others can’t see your security information when logging in to internet banking.
• You have not disclosed your security details. These include;
  • - passwords, passcodes, security answers and token responses.
• You have not acted fraudulently.

What does ring-fencing mean for you?

Ring-fencing is new UK legislation brought in after the financial crisis to protect customers and the day-to-day banking services they rely on. It mostly affects larger UK banks that will have to separate their day-to-day banking from other, riskier, activities such as investment banking.

Most Clydesdale Bank customers will not be affected. If you hear nothing from us directly, then you can assume this is you.

However, a few business banking customers will be affected. If this is you, you will receive direct communication from us to tell you about it.

If you have accounts with other banks, they will be in touch with you to let you know of any changes.

At a time when changes are happening in the banking industry, all bank customers should remain alert to the possibility of banking and online account scams.

Steps you can take to protect yourself include:

• Treat all letters, phone calls, emails and text messages with caution. Don’t assume they are genuine if they claim to be from your bank. It is best to check with your bank using the number on your card or bank statement.
• Do not give out your account or card details or make changes to payments unless you are certain who you are dealing with.
• Never disclose security details, such as the PIN for your bank or credit card or your online banking password. Remember a bank or other genuine organisation will never ask you for these.
• Don’t be rushed or pressured into making a decision or acting quickly. A genuine bank or other organisation won’t mind waiting if you want time to think.

Find out more ways to protect yourself from banking and online account scams at: www.fca.org.uk/consumers/banking-online-account-scams

If you are suspicious about any approach please contact the Bank immediately.

Find out more