Fraud prevention & security centre
Follow this advice when you use your banking and payment facilities to reduce the risk of fraud
Helping you keep your details safe
By using the information provided in the Fraud prevention & security centre, and by being vigilant when you do your banking, you can help reduce the risk of fraud on your accounts.
This also provides you with latest contact information and guidance on reporting fraud to enable us to support you as soon as possible.
Have you been affected by fraud?
Monday to Friday 8am - 9pm Saturday 8am - 9pm Sunday 10am - 5pm
How we protect you from fraud
Keeping your details safe and secure is our priority - find out how we go about it.
How you can protect yourself from fraud
By following this advice when you use your banking and payment facilities you can reduce the risk of fraud.
How to spot and avoid scams
Knowing how to spot and avoid financial and email scams helps keep your money safe.
How to report fraud
Find out how to contact us and report your concerns.
Stop, think and check
Don’t become a victim of fraud – stop, think and check
Never assume that an email or phone call you receive is genuine – always think before confirming or giving out personal details to anyone.
Keep it to yourself
Never disclose your PIN or passwords to anyone
Banks and other trusted organisation will never, ever ask for your PIN or password in an email, on the phone or in writing. If someone asks for this information, always ask why, and question who it is you’re talking to.
Take time to think
Take your time before making a decision
Banks and other trusted organisations will never try to force you to make any important financial decisions. Also, be wary of phone calls saying that your computer has a problem or calls asking you to send money to a secure location.
Don’t take the bait
Avoid online phishing scams
Fraud doesn’t just happen by the phone, it can also happen through emails. If you receive an email asking you to update important personal information, be suspicious and check whether they are genuine
Imposter on the roster
Don’t take things at face value, be vigilent
Emails can easily be faked, so no matter how urgent something appears, make sure you stop, think and check to see whether this is normal.
Beware supLIARS
Don’t let your business become a victim of fraud
Fraudsters can easily find out invoice details, allowing them to easily pose as suppliers. If you receive an email supposedly from a supplier that asks you to change payment details, then contact them through existing details to check that the email is genuine.
Additional help
Financial fraud action
FFA UK is responsible for leading the collective fight against financial fraud on behalf of the UK payments industry.
Cyber streetwise
A UK Government campaign offering a variety of tips and advice on the essentials for enjoying a safe online experience.
Met police
The Metropolitan police fraud team provide information as a resource to assist in combatting fraud and to prevent you becoming a victim of crime.
Branch locator
Find your nearest Clydesdale Bank branch, Business and Private Banking centre or ATM
Contact us
If you have any concerns about fraudulent activity, please give us a call on:
- Monday to Friday 8am - 9pm Saturday 8am - 9pm Sunday 10am - 5pm
- Please note all our calls to our lines are recorded for training and security purposes.
Internet Banking help centre
You can find more information about Internet Banking in our help centre
You can find impartial information and guidance on money matters on the “Money advice service” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.