Report a lost or stolen credit or debit card

Our Contact Centres are extremely busy at the moment and operating on reduced hours, so completing this form is the fastest way for you to report your debit or credit card as lost or stolen.

If you think some fraudulent transactions have taken place, you should still complete the form but then you must also contact us as soon as you can on 0800 345 7365 (8am–8pm Mon–Sat and 10am–5pm Sun).

Depending when you complete this form, we’ll order your new card on the same day or the next working day. Your new card will be delivered within 3 working days of that. If you need a new PIN, it’ll be sent to you 1 working day after the replacement card.

If you have any questions on reporting your cards either lost or stolen, take a look at our frequently asked questions below.

You can only use this form if you have a debit or credit card from Clydesdale Bank, Yorkshire Bank or B. This form will not work for any Virgin Money accounts apart from the new Virgin Money Current Account.

What will happen with my existing card once I have reported it either lost or stolen?

Your card will be frozen and can no longer be used. In the case of credit cards this also includes the cards of any additional card holders.

What if someone else has used my card details?

From the point you submit this form, you won’t be responsible for any fraudulent transactions that take place using your card. If you think some fraudulent transactions have taken place you must contact us as soon as you can on 0800 345 7365 (8am–8pm Mon–Sat and 10am–5pm Sun) as well as completing this form.

When will I receive my replacement card and PIN?

What should I do when I receive my replacement card?

Your card will be ready to use as soon as you receive the new card and, if we’re sending one, your new PIN. We will always send a replacement PIN for debit cards. We’ll send one for credit cards if you tell us you need one. You must give your new card details to anyone you make regular payments to using your card, e.g. online retailers, online subscriptions and mobile phone providers.

What if I have more than one current or credit card account?

The form allows you to report up to one credit and one debit card as lost or stolen. If you have more accounts with us, you will need to submit an additional form for each card that has been either lost or stolen.

Report a lost or stolen card

Cardholder First name*

Cardholder Surname*

Address*

Address line 1

Postcode*

Contact Phone Number*

Card to replace*

Last 4 digits of the account no.
(Credit card)

Last 4 digits of the account no.
(Debit card)

this information can be found using your mobile app or by checking a previous statement

Lost or Stolen*

PIN Disclosed*

New PIN Required*
Would you like to have a new credit card PIN issued or prefer to retain your existing PIN. For lost and stolen debit cards a new PIN will be issued in all circumstances.

Most Recent Transaction Details*
(Credit card)

Most Recent Transaction Details*
(Debit card)

Most recent transaction made by you, where possible include the retailer or cash machine location and the transaction amount.

* These fields are mandatory.

Clydesdale Bank plc. Registered office: 30 St Vincent Place, Glasgow, G1 2HL. Registered in Scotland No: SC001111.

The information collected here will only be used to process your application for a payment holiday. Privacy policy

We will not update our system with this contact information. We will only use this to contact you about the lost or stolen card if we're not able to contact you using the information we already have on file. We’ll send your new card and PIN to the address we have on file.

You can find impartial information and guidance on money matters on the “MoneyHelper” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.

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