Skip to content Go to accessibility help
We use cookies to keep our websites easy to use and relevant to our users’ requirements and to enable us to learn which advertisements bring users to our website. Select Accept below if you wish to proceed or How to change your cookies for instructions on how to manage your cookie settings. Find out more about our Cookie Policy.

Contact us

Customer service average call volumes

Emergency contacts

Lost and stolen cards


Lost and stolen cards (outside UK)



Contact

24 hour customer services


24 hour customer services (outside UK)


24 hour customer services (Minicom ® users)

0800 345 7365 to register*

0800 678 3528 for registered customers**


The Minicom service uses a small electronic typewriter and screen linked to a telephone system, enabling our customers with hearing or speech difficulties to send and receive messages with our customer service team.


Internet banking helpdesk


Credit card customer services


Payment Protection Insurance (PPI)


Payment Protection Insurance (PPI) (outside UK)


Report phishing e-mails


Personal loan enquiries


Personal loan/savings and investments


Current account application enquiries


Existing mortgage enquiries


Business direct


Business direct (Outside UK)


Branch information


ATM Dispense Error Claim (Direct Banking)


* These services may be temporarily unavailable during periods of routine maintenance.

** Customers who wish to register for the Minicom (®) service will require to have access to a Minicom (®) system.

Submit an enquiry online

Contact us about a general enquiry. Alternatively if you are registered for internet banking and wish to talk to us about something specific to you or your account you can do this by logging on to your internet banking and sending us a secure message through the contact us section.

Find out more

You are here:  Contact us