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Contact us

Customer service average call volumes

Emergency contacts

Lost and stolen cards

Lost and stolen cards (outside UK)


24 hour customer services

24 hour customer services (outside UK)

24 hour customer services (Minicom ® users)

0800 345 7365 to register*

0800 678 3528 for registered customers**

The Minicom service uses a small electronic typewriter and screen linked to a telephone system, enabling our customers with hearing or speech difficulties to send and receive messages with our customer service team.

Internet banking helpdesk

Credit card customer services

Payment Protection Insurance (PPI)

Payment Protection Insurance (PPI) (outside UK)

Report phishing e-mails

Personal loan enquiries

Personal loan/savings and investments

Current account application enquiries

Existing mortgage enquiries

Business direct

Business direct (Outside UK)

Branch information

ATM Dispense Error Claim (Direct Banking)

* These services may be temporarily unavailable during periods of routine maintenance.

** Customers who wish to register for the Minicom (®) service will require to have access to a Minicom (®) system.

Submit an enquiry online

Contact us about a general enquiry. Alternatively if you are registered for internet banking and wish to talk to us about something specific to you or your account you can do this by logging on to your internet banking and sending us a secure message through the contact us section.

Find out more

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