An update on your Private Banking
As you know, your Private Banking account will be rebranded to Virgin Money on 23 September 2021. Our Stores, digital services and other accounts have already been updated – now it’s time for our Private Banking services to move under the Virgin Money brand. You may have already noticed our new logo on things you receive from us, or perhaps you have visited one of our redesigned Stores?
We’ve rebranded your existing Terms and some have been rewritten to make them clearer but there are no changes to the way your Private Banking account works. You can see your account Terms below and a reminder of the benefits that come with your account(s). After the 23 September 2021 you’ll also then be able to find them on the Virgin Money website too.
All your account details remain the same and you will continue to receive one-to-one, personal service for your more complex financial needs from your Private Manager.
Our mobile banking app has also had a Virgin Money makeover. It’s packed with clever features and we’re working on some new ones too. If we haven't been in touch already, we’ll let you know when it’s time to download and switch to your new app.
There’s nothing you need to do, we’re taking care of all the details.
More information about your Terms
Private Current Account and Current Account Tracker customers (Rewritten Terms)
Private Savings Account customers (Rewritten Terms)
Flexible Repay Private Account and Rapid Repay Private Account customers
A reminder about your benefits
After the rebrand, you will continue to enjoy these benefits.
No fees on overseas spending (For Private Current Account, Current Account Tracker, Rapid Repay Private, Flexible Repay Private only)
When you spend in foreign currencies, whether abroad, or from here – there won’t be any fees. This is already available with your current account debit card, and you’ll also have it with your new Virgin Money card when it arrives.
Travel Insurance (for Private Current Account, Rapid Repay Private & Flexible Repay Private only)*
Worldwide Family Multi-Trip Travel Insurance (provided by American International Group UK Limited (AIG)):
- Includes up to 31 days cover per single trip
- There's no limit on the number of times you can travel
- Also, winter sports cover for up to 17 days each year as well as business and golf cover
- UK cover if you have a minimum of 2 nights pre-booked accommodation
- Virtual Medical Care which provides you with unlimited, around the clock access to a GP
You'll find all the important information in our Insurance Policy Information Document. Full details, including our updated contact numbers and email address can be found in your Insurance Policy Wording too. As well as these updates, some of your policy wording has been rewritten by our insurance partner to make it clearer for you but nothing changes the way your current insurance coverage works.
Airport Lounge Access - provided by DragonPass (For Private Current Account, Current Account Tracker, Rapid Repay Private, Flexible Repay Private only)
- You can enjoy six free airport lounge passes per account holder every year with over 1,000 airport lounges around the world to choose from.
- Selected lounges can be pre-booked in advance of your arrival, just call 0330 0416 514 for details. You can purchase additional airport lounge visits at a reduced cost.
- Full details about your DragonPass membership - including lounge locations, facilities, opening times and Terms and Conditions - can be found on the B Traveller app or online at youandb.dragonpasstraveller.com.
Plus…
Rewards for Living a Life More Virgin
Now that we are part of the Virgin family you can expect exclusive offers, rewards and discounts from other Virgin brands.
If you have any questions, you can get in touch with your Private Manager.
If this account still meets your needs, you don't need to do anything and can continue to enjoy these benefits. If you want to make a change, you can find out more by contacting your Private Manager about our other accounts. There's no charge to switch your account and you don't need to give us any notice.
*This cover excludes travel in, to or through Cuba, Iran, Syria, Sudan, North Korea, the Crimea region and areas where the Foreign, Commonwealth and Development Office has advised against all but essential travel.
To be eligible, you must be resident in the UK or Channel Islands for at least six months per calendar year. Both you and your partner are covered, provided you live together and are under 75 years old, and up to four dependant children under the age of 18, if they're in full time education or living with you.
If you, or anyone covered by this policy, has a new medical condition or a change to an existing one, please call AIG on 01273 740 975. If you don’t call AIG, you may not be covered for any claims relating to this condition. You can view the questions defining a medical condition in your Worldwide Family Multi-Trip Travel Insurance Policy Wording.
You can find impartial information and guidance on money matters on the “MoneyHelper” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.