The way you verify your payments has changed – Strong Customer Authentication
To give you more protection against fraud we have changed the way you verify payments online and via mobile banking.
Business & Personal Customer Accounts
We need to ensure it’s really you making the payment before the money leaves your account. How you do this depends on whether you’re using:
Internet Banking - You’ll confirm it’s you making the payment in the same way you log in to your account via One-Time Passcode, Mobile App or security token.
Mobile App - You’ll use your internet banking password to verify your identity.
Will this happen every time I make a payment?
No, it’s not for every payment. Once saved the person or company you are paying will become ‘Trusted’. That means you may not need to do the identity check again, unless you change details like the sort code, account number, name or reference.
What’s changed for your Business?
To make payments of more than £500, or totaling more than £1000 per day, you will now need to use the Mobile Banking App to verify your payments.. Business customers using a One-Time Passcode will no longer be able to make payments greater than £500 and will need to use the mobile app to verify payments.