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Financial care team

Speak to one of our financial care experts

If your financial circumstances have changed and you have money worries, we can help.

Contact us

Call us on: 0800 141 2261

Monday to Friday 8am to 9pm

Saturday 8am to 5pm

Please note after 6.30pm we are not able to access your mortgage account details, and after 7pm we may be unable to access your current account details.

We can assist with personal loans and credit card queries until 9pm.

What you can expect from us:

  • We will never judge you or make you feel bad about your situation
  • We will always be happy to talk to you, however big or small your money worries are
  • We will listen and understand
  • We will try to find tailored ways to help you manage your money

What will happen:

  • We will work with you to understand your circumstances
  • We will help you understand your full financial situation. We often use a budget planner to help with this
  • We will work with you to try to come up with a suitable and affordable solution
  • We will write down the agreement and send you a copy for your reference

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