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Update on our branch network

The way our customers choose to bank with us is changing. The number of transactions taking place in Branches is falling, with more and more customers choosing our services online or over the phone.

In this fast-changing environment, it's important we continue to transform our business to meet these demands, streamline our processes and invest in our digital and product propositions. We have, therefore, taken the difficult decision to close a number of branches. Our branches continue to remain a vital part of what we do and will continue to meet the needs of our customers in terms of service, convenience and advice.

There are lots of alternative ways to bank with us such as mobile, internet and telephone banking. Our digital channels are simple, convenient and allow us to be where our customers want and need us most.

Download our 24-hour Banking Leaflet (PDF, link opens in a new window)

The Bank has signed up to the Access to Banking Standards and follows these for all branch closures.

Branch impact assessments

The following impact assessments provide more detail on how we took the difficult decision to close a number of branches and where our customers can continue to access banking services.

All facts and figures within impact assessments are accurate as at 15th April 19.

Branch reviews

The following branch reviews highlight the outcome of our engagement with our customers and community to ensure appropriate services are in place to support our customers' banking needs. Contact details are also included.

All facts and figures within branch reviews are accurate on the date of creation highlighted within the specific document.

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