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Supporting our customers

We’re here to help you if your personal circumstances mean you need assistance with your day to day banking.

These pages contain useful information on a number of topics covering everyday life events. The information will help you decide on the best course of action and show you how to contact us to discuss your situation.

Additionally if you have a current account with us, you can find information about the key ways we can support you when you need us here, find out more about supporting the needs of all our customers.

Update on our branch network

More detail on how we took the difficult decision to close a number of branches, where our customers can continue to access banking services and a summary of our engagement with customers and community.

Find out more on Impact assessment

Helping customers with disabilities

Enabling banking for all.

Find out more on helping customers with disabilities

Bereavement support

We hope to help you through the stages of dealing with the estate, following the loss of a loved one.

Find out more on Bereavement support

Fraud prevention & security centre

Help to keep your details safe.

Find out more on Fraud prevention & Security centre

Power of attorney & third party account support

Guidance when there may be a need to manage an account on behalf of someone else.

Find out more on Power of Attorney & Third party account support

Money worries & financial well-being

Whether you have money worries, your financial circumstances have changed or you would like to feel more confident about your finances, we are here to help. If you've received a letter about not reducing your credit card balance very much over the past 18 months, select Understanding your Finances in this section.

Find out more on Financial Well Being

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