We appreciate you might be worried about the impact of coronavirus on you or your business and want to reassure you that we’re here to help. Whether it’s enabling you to bank from home with our mobile app or internet banking, or helping keep you safe from fraud, we’re here to help.
If you're experiencing financial difficulties due to the current coronavirus situation, we’ve got some options that could help.
Our branches and phone lines remain open, however as more of our colleagues become personally affected by the coronavirus situation, we’ve had to make some changes to our opening hours for our branches and contact centres.
We'll keep the information below updated as the situation changes. You can also follow us on social media for regular updates.
During these difficult times, we're receiving a higher number of calls than usual.
Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.
If you are venturing out, please ensure you follow Government Guidelines.
If you're experiencing financial difficulties due to the current coronavirus situation
For travel, holidays and events cancelled due to Coronavirus when you booked using your Clydesdale Bank credit or debit card.
You can request a three month repayment holiday on your Clydesdale Bank asset finance loan.
Money on your mind is our new service designed to help answer any questions you may have about the impact of the coronavirus on your personal or business ﬁnances, whether you bank with us or not. Our Red Team includes colleagues and experts from across Clydesdale Bank, Yorkshire Bank and Virgin Money who are currently working from home or keeping our stores open during lockdown.
Head over to our Virgin Money YouTube channel where our Red Team answer questions dealing with financial uncertainty during coronavirus.
If you've got a question we haven't covered in our FAQs, our Red Team are here to help. Just remember they can't access your speciﬁc account details at the moment.
See the answers to the questions we get asked most
If you're worried about what coronavirus may mean financially, we can help.
Support for Clydesdale bank mortgage customers.
Everything you need to know if your travel plans have been impacted by coronavirus.
Practical advice and assistance for you and your business.
When things are uncertain and constantly changing, as they are now, it's more important than ever to take care of your personal information. Unfortunately criminals might try to take advantage of the situation to collect confidential information and commit fraud.
Watch out for unexpected text messages, emails or phone calls claiming to be from travel companies, airlines, financial institutions or even the NHS. Any message that requests personal information should be treated with suspicion, as genuine organisations are unlikely to do this.
If you’re unsure don’t hand over any personal details or click on links in texts and emails. If you do receive a suspicious message or phone call, don’t respond on the spot. Instead contact the company yourself using a number you can trust.
Follow the advice of the Take Five to Stop Fraud campaign, and remember that criminals are experts at impersonating people, organisations and the police. Your bank or police will never contact you out of the blue to ask for your PIN, full password or to move money to another account. The Take Five to Stop Fraud campaign encourages you to:
Criminals have already started using a number of new tactics and schemes to target people in the wake of COVID-19, with some recently reported including:
For more information on how to protect yourself from fraud and scams visit our security centre.