Coronavirus support
If you're worried about the impact of coronavirus on you or your business, we want to reassure you that we're here to help.
We appreciate you might be worried about the impact of coronavirus on you or your business and want to reassure you that we’re here to help. Whether it’s enabling you to bank from home with our mobile app or internet banking, or helping keep you safe from fraud, we’re here to help.
Latest updates
If you're experiencing financial difficulties due to the current coronavirus situation, we’ve got some options that could help.
- our payment holiday schemes for Mortgages, Credit Cards and Personal Loans ended on 31 March 2021. You can visit our payment holiday scheme closure page to find out more.
- you can claim your money back for travel, holidays and events cancelled due to Coronavirus when you booked using your credit or debit card
- you can request an arranged overdraft if you don't currently have one
- we have a range of options available to support our business customers through these challenging times, including support via the UK Government’s Coronavirus Business Interruption Loan Scheme (CBILS).
- Money on your mind? See how our Red Team can help
Our branches and phone lines remain open, however as more of our colleagues become personally affected by the coronavirus situation, we’ve had to make some changes to our opening hours for our branches and contact centres.
In the current situation, it’s never been more important to be able to bank from home so please make sure you’re registered for online banking and if you can, download our banking app.
We'll keep the information below updated as the situation changes. You can also follow us on social media for regular updates.
Before you contact us
During these difficult times, we're receiving a higher number of calls than usual.
Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.
If you are venturing out, please ensure you follow Government Guidelines.
Ways we can help you
If you're experiencing financial difficulties due to the current coronavirus situation
Claim your money back
For travel, holidays and events cancelled due to Coronavirus when you booked using your Clydesdale Bank credit or debit card.
Asset Finance repayment holidays
You can request a three month repayment holiday on your Clydesdale Bank asset finance loan.
You can contact us to arrange this on af.consumer@cybg.com
Money on your mind?
Money on your mind is our new service designed to help answer any questions you may have about the impact of the coronavirus on your personal or business finances, whether you bank with us or not. Our Red Team includes colleagues and experts from across Clydesdale Bank, Yorkshire Bank and Virgin Money who are currently working from home or keeping our stores open during lockdown.
Watch our Money on your mind videos
Head over to our Virgin Money YouTube channel where our Red Team answer questions dealing with financial uncertainty during coronavirus.
Ask the Team a question
If you've got a question we haven't covered in our FAQs, our Red Team are here to help. Just remember they can't access your specific account details at the moment.
Frequently asked questions
See the answers to the questions we get asked most
General enquiries
If you're worried about what coronavirus may mean financially, we can help.
Travel Customers
Everything you need to know if your travel plans have been impacted by coronavirus.
Stay safe and secure
When things are uncertain and constantly changing, as they are now, it's more important than ever to take care of your personal information. Unfortunately criminals might try to take advantage of the situation to collect confidential information and commit fraud.
Watch out for unexpected text messages, emails or phone calls claiming to be from travel companies, airlines, financial institutions or even the NHS. Any message that requests personal information should be treated with suspicion, as genuine organisations are unlikely to do this.
If you’re unsure don’t hand over any personal details or click on links in texts and emails. If you do receive a suspicious message or phone call, don’t respond on the spot. Instead contact the company yourself using a number you can trust.
Follow the advice of the Take Five to Stop Fraud campaign, and remember that criminals are experts at impersonating people, organisations and the police. Your bank or police will never contact you out of the blue to ask for your PIN, full password or to move money to another account. The Take Five to Stop Fraud campaign encourages you to:
- Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
- Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
- Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.
Criminals have already started using a number of new tactics and schemes to target people in the wake of COVID-19, with some recently reported including:
- Emails offering fake medical support and the sale of medical supplies such as face masks, hand sanitizer and other products which will never arrive
- Emails, texts and calls using NHS branding or messaging, requesting donations
- Emails, texts and calls employing HMRC branding or messaging, asking for details, to offer pay-outs and financial support
- Emails outlining new ‘too good to be true’ investment opportunities around healthcare companies
For more information on how to protect yourself from fraud and scams visit our security centre.
You can find impartial information and guidance on money matters on the “Money advice service” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.