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Coronavirus support

If you're worried about the impact of coronavirus on you or your business, we want to reassure you that we're here to help.

We appreciate you might be worried about the impact of coronavirus on you or your business and want to reassure you that we’re here to help. Whether it’s enabling you to bank from home with our mobile app or internet banking, a payment holiday on your mortgage, or helping keep you safe from fraud, we’re here to help.

Latest updates

If you're experiencing financial difficulties due to the current coronavirus situation, we've got some online options that could help.

Our branches and phone lines remain open, however as more of our colleagues become personally affected by the coronavirus situation, we’ve had to make some changes to our opening hours for our branches and contact centres.

In the current situation, it’s never been more important to be able to bank from home so please make sure you’re registered for online banking and if you can, download our banking app.

We'll keep the information below updated as the situation changes. You can also follow us on social media for regular updates.

Before you contact us

During these difficult times, we're receiving a higher number of calls than usual.

Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.

If you are venturing out, please ensure you follow Government Guidelines.

Ways we can help you

If you're experiencing financial difficulties due to the current coronavirus situation

Interest free overdraft

Request a £500 interest free overdraft buffer for three months.

Request an interest free overdraft

Mortgage payment holiday

Request a payment holiday of up to three months on your Clydesdale Bank Mortgage.

Request a mortgage payment holiday

Personal Loan payment holiday

Request a payment holiday of up to three months on your Clydesdale Bank Personal Loan.

Request a personal loan payment holiday

Credit Card payment holiday

Request a payment holiday of up to three months on your Clydesdale Bank Credit Card.

Request a credit card payment holiday

Frequently asked questions

See the answers to the questions we get asked most

[Component Personal customers
Travel disruption
Business customers

Stay safe and secure

When things are uncertain and constantly changing, as they are now, it's more important than ever to take care of your personal information. Unfortunately criminals might try to take advantage of the situation to collect confidential information and commit fraud.

Watch out for unexpected text messages, emails or phone calls claiming to be from travel companies, airlines, financial institutions or even the NHS. Any message that requests personal information should be treated with suspicion, as genuine organisations are unlikely to do this.

If you’re unsure don’t hand over any personal details or click on links in texts and emails. If you do receive a suspicious message or phone call, don’t respond on the spot. Instead contact the company yourself using a number you can trust.

Here are a few more things to remember to keep yourself safe:

  • Don't assume a text, phone call or email from someone claiming to be your bank is genuine. If you're not sure contact our customer service team.
  • Never disclose security details (such as your PIN or full password) .
  • Don't move your money or make a payment to a 'safe account' that we've set up for you. We'll never ask you to do this.
  • Don't panic, and don't let yourself be pressured into action.

You are here:  Personal Banking  >  Coronavirus Information

You can find impartial information and guidance on money matters on the “Money advice service” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.