We appreciate you might be worried about the impact of coronavirus on you or your business and want to reassure you that we’re here to help. Whether it’s enabling you to bank from home with our mobile app or internet banking, a payment holiday on your mortgage, or helping keep you safe from fraud, we’re here to help.
If you're experiencing financial difficulties due to the current coronavirus situation, we've got some online options that could help.
Our branches and phone lines remain open, however as more of our colleagues become personally affected by the coronavirus situation, we’ve had to make some changes to our opening hours for our branches and contact centres.
We'll keep the information below updated as the situation changes. You can also follow us on social media for regular updates.
During these difficult times, we're receiving a higher number of calls than usual.
Our priority is to protect our services for those customers that need us most, so we ask that if your call or store visit is not urgent, you leave the way clear for us to help them first.
If you are venturing out, please ensure you follow Government Guidelines.
If you're experiencing financial difficulties due to the current coronavirus situation
Request a £500 interest free overdraft buffer for three months.
Request a payment holiday of up to three months on your Clydesdale Bank Mortgage.
Request a payment holiday of up to three months on your Clydesdale Bank Personal Loan.
Request a payment holiday of up to three months on your Clydesdale Bank Credit Card.
See the answers to the questions we get asked most
When things are uncertain and constantly changing, as they are now, it's more important than ever to take care of your personal information. Unfortunately criminals might try to take advantage of the situation to collect confidential information and commit fraud.
Watch out for unexpected text messages, emails or phone calls claiming to be from travel companies, airlines, financial institutions or even the NHS. Any message that requests personal information should be treated with suspicion, as genuine organisations are unlikely to do this.
If you’re unsure don’t hand over any personal details or click on links in texts and emails. If you do receive a suspicious message or phone call, don’t respond on the spot. Instead contact the company yourself using a number you can trust.
Here are a few more things to remember to keep yourself safe: