The Financial Conduct Authority requires us to publish the following information about our business current accounts:
How and when you can contact us to ask about the following things: |
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24-hour help? |
Telephone |
Internet banking |
Mobile banking |
Contact details |
Business Direct: 0800 756 0800 |
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Checking the balance and transactions |
Yes[1] |
Monday to Friday 8am - 5pm [2] |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
Sending money within the UK, including setting up a standing order |
Yes[1] |
Monday to Friday 8am - 5pm [2] |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
Sending money outside the UK |
Yes[1] |
Monday to Friday 8am - 5pm[2] |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
Paying in a cheque |
Yes[1] |
Mon - Fri (8am - 5pm) |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
Cancelling a cheque |
Yes[1] |
Mon - Fri (8am - 5pm) |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
Cash withdrawal in a foreign currency outside the UK |
Yes[1] |
Mon - Fri (8am - 5pm) |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
A lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds |
Yes[1] |
Mon - Fri (8am - 5pm) |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
A direct debit, or allowing someone to collect one or more payments from your account using your debit card number |
Yes[1] |
Mon - Fri (8am - 5pm) |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
Third party access to an account, for example under a power of attorney |
Yes[1] |
Mon - Fri (8am - 5pm) |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
Problems using internet banking or mobile banking |
Yes[1] |
Internet / Mobile Banking Problems: 0800 345 7365 Mon - Fri (8am - 5pm) Sat (9am - 1pm) BusinessOnline Problems: 0800 121 4209 Monday to Friday, 8am - 5pm[2] |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
Reporting a suspected fraudulent incident or transaction |
Yes[1] |
Mon - Fri (8am - 5pm) |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
Progress following an account suspension or card cancellation, e.g. following a fraud incident |
Yes[1] |
Mon - Fri (8am - 5pm) |
Internet Banking: Monday to Sunday, 24 hours BusinessOnline: Not Possible |
Monday to Sunday 24 hours |
Account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available |
No |
0800 032 3971 Mon - Fri (8am - 5pm) |
Internet Banking: Not Possible BusinessOnline: Not Possible |
Not Possible[3] |
Note
How and when you can use your bank account to do the following things: |
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Telephone banking |
Internet banking |
Mobile banking |
Checking the balance |
Mon - Fri (8am - 5pm) Sat (9am - 1pm) |
Monday to Sunday, 24 hours |
Monday to Sunday, 24 hours |
Accessing a transaction history |
Mon - Fri (8am - 5pm) Sat (9am - 1pm) |
Monday to Sunday, 24 hours |
Monday to Sunday, 24 hours |
Setting up a standing order |
Mon - Fri (8am - 5pm) Sat (9am - 1pm) |
Monday to Sunday, 24 hours |
Monday to Sunday, 24 hours |
Sending money within the UK |
Mon - Fri (8am - 5pm) Sat (9am - 1pm) |
Monday to Sunday, 24 hours |
Monday to Sunday, 24 hours |
Sending money outside the UK |
Not Possible |
Internet Banking: Not Possible BusinessOnline: Monday to Sunday, 24 hours |
Not Possible |
Paying in a cheque |
Not Possible |
Not Possible |
Monday to Sunday, 24 hours |
Cancelling a cheque |
Mon - Fri (8am - 5pm) Sat (9am - 1pm) |
Not Possible |
Not Possible |
Note
Information about operational and security incidents: |
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We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services. |
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In the 3 months between 1 July 2020 to 30 September 2020 |
In the rolling 12 months between 1 October 2019 to 30 September 2020 |
Total number of incidents reported |
2 |
6 |
Incidents affecting telephone banking |
0 |
2 |
Incidents affecting mobile banking |
2 |
5 |
Incidents affecting internet banking |
2 |
5 |
Complaints data: |
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Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months.In certain circumstances, we are also required to publish a summary of our complaints data.
The most recent summary is available here. |
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The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at www.ombudsman-complaints-data.org.uk. |
These metrics cover the period 01 July to 30 September 2020.
How quickly do we open business current accounts? [1] |
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We give customers an account number and enable them to start paying into the account:
These figures are based on the time taken from our receiving all the information and documents set out at minimum documents and information required for profit making companies and minimum documents and information required for non-profit making companies, in a case where we don't need any further information or documents to open the account. |
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How quickly do we give customers a debit card? [2] |
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Once an account is open, we give customers a debit card:
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How quickly do customers get internet banking? [3] |
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Once an account is open, customers have internet banking:
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How quickly is an overdraft available? [4] |
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Not applicable. |
Note
These metrics cover the period 01 July to 30 September 2020.
Replacing a debit card |
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How quickly do we replace debit cards which have been lost, stolen or stopped? [1] We replace debit cards:
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Note
Information about how to open a current account: |
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To open any of our accounts a new customer will need to provide us with the documents and information set out at minimum documents and information required for profit making companies and minimum documents and information required for non-profit making companies. We may request additional information or documents in individual cases.
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You can open an account: |
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You can find impartial information and guidance on money matters on the “Money advice service” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.