Making changes to your account
Your personal details
If you need to make any changes to your name, address, telephone number (home or mobile) or email address, please visit your local branch or call our team on 0800 345 7365.
Arranged overdraft
If you have a Current Account Direct, Current Account Plus or Current Account Control, you can ask us about an arranged overdraft. Subject to status, applicants must be aged 18 or over. Visit your local branch or call our team on 0800 345 7365.
Learn more about overdraft borrowing
Lost or stolen cards
In the event of your card being lost or stolen, or your PIN or other security information has been disclosed, report your debit card lost or stolen via internet banking or the mobile app. You can also call 0800 345 7365 we're here 24hrs a day (or +44 141 951 7320 if calling from abroad) immediately and report it.
Alternatively, call into any Clydesdale Bank branch or write to us at Clydesdale Bank, 7 - 8 North Avenue, Clydebank , G81 2NT
Changing your account type
If you’re looking to change your account, please visit your local branch or call our team on 0800 678 1230.
You can compare our current accounts here
Closing your accounts
You can close your account and stop receiving any service completely by telling us. Please visit your local branch.
We will send you the last 5 years of Payment Transaction History when you close your account. Please visit Payment Transaction History Retention Policy for more information.
Dormant accounts
If you think you may have an old account with Clydesdale Bank that has not been used for some time, we can check these details for you and either reactivate the account or transfer the monies into another account you hold with us.
Please visit any of our branches, and bring details of the sorting code/account number, passbook and any statements you might have, along with ID such as a passport or driver's licence.
Managing your account
Contact us
If you’re an existing customer and wish to discuss your account.
Call
0800 678 1230Or if you're abroad / Outside UK
- We're here:
- Mon-Fri – 8am-9pm
- Sat – 8am-9pm
- Sun – 10am-5pm
Find a branch
Find your nearest Clydesdale Bank branch, Business and Private Banking centre or ATM
Contact us
Call us to speak to an advisor.
Or if you're abroad / Outside UK
- We're here
- Mon-Fri – 8am-9pm
- Sat – 8am-9pm
- Sun – 10am-5pm
For your security calls may be monitored or recorded.
You can find impartial information and guidance on money matters on the “Money advice service” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.