Switching your current account to us

We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current-account provider we offer the following guarantee.

• The service is free to use and you can choose and agree your switch date with us
• We will take care of moving all your payments going out (for example, your Direct Debits and Standing Orders) and those coming in (for example, your salary).
• If you have money in your old account, we will transfer it to your new account on your switch date.
• We will arrange for payments accidentally made to your old account to be automatically redirected to your new account. We will also contact the sender and give them your new account details.
• If there are any issues in making the switch, we will contact you before your switch date.
• If anything goes wrong with the switch, as soon as we are told, we will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.

For more information go to www.currentaccountswitch.co.uk (opens in a new window)

Can I still switch to you?

Not all banks or building socities in the UK offer the Current Account Switch Service (CASS). We can still help you switch your account and any regular payments to us when we are unable to use CASS.

As your new bank we will take care of everything, managing the switch process from start to finish. This service is completely free; however it isn't covered by the Current Account Switch Guarantee.

Once you have opened an account with us, we will ask you to complete a simple form and then we'll contact your old bank or building society within two business days to request a list of all your regular payments and regular credits received into your account for the last 13 months. Your old bank or building society should send us this information within five business days.

Once we receive the information from your old bank or building society we will arrange for any Standing Orders, Direct Debits and any regular credits made to your account to be transferred to your new account with us within five business days. We will contact you to agree a date to complete the switch.

• Our Payment Transfer Service could be the answer if you’re not eligible for the Current Account Switch Service, or don’t want to use it
• With this service you can transfer your Direct Debits and Standing Orders from your old account to your new account over a three month period – either all on the same date or at different times
• With the Payment Transfer Service your old account won’t be closed and we won’t tell anyone who makes payments to your old account what your new account details are
• The Payment Transfer Service isn’t covered by the Current Account Switch Guarantee. However it’s available to all customers and for more types of current account.

Be prepared for an easy switch

Before you start

Is your address correct?

Make sure your old bank has your current address. Let them know if you’ve moved house or you’re now living in student term-time accommodation. If any of your address details are out of date, we will not be able to make the switch until you’ve updated them.

Have you changed your name?

If you’re recently married or have changed your name for any other reason, please make sure your old bank has updated your personal details.

Correct date of birth?

Check that your old bank holds your correct date of birth.

Current account?

To switch to one of our current accounts, make sure the account you’re switching from is a current account.

Time to switch

Have you got the right documents?

You will need to have the following available when you’re ready to switch:

• A copy of a recent bank statement for your old account.
• The debit card for your old account.
• Your passport, driving licence or another official document with your date of birth on it.

We will also ask you for:

• your full name, including your middle name if you have one;
• your date of birth;
• your nationality;
• your current address; and
• your old debit card expiry date and PAN number - this is the long 16-digit number on the front of your card.

Ask a question

Get in touch if you have any other questions about switching.

Call 0800 345 7365
Monday to Friday 8.00am - 8.00pm,
Saturday 9.00am - 5.00pm,
Sunday 10.00am - 4.00pm.