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- Personal and Private banking accounts (PDF, opens in a new window) Terms and Conditions applicable from 1st April 2020
You are here: Personal Banking > Current accounts > Terms and conditions
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Lost, stolen or damaged debit card?
If you’ve lost your debit card, or it’s been stolen or damaged, you can now report this and request a replacement card online in our mobile app or internet banking – just go to the ‘More’ menu and click on ‘Manage your card’.
Continue to Internet BankingStrong Customer Authentication Changes – Securing your digital payments
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
- Mobile phone or security token online
- Your internet banking password via the app
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.
You can find impartial information and guidance on money matters on the “Money advice service” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.