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Home insurance

Get ready for a life more Virgin

Virgin Money teamed up with Clydesdale Bank back in 2018. Since then we've been working hard behind the scenes to bring the two banks together.

Our Home Insurance is now available under the Virgin Money brand, the perfect combination of expertise and Virgin innovation.

Find out more

Information for existing customers

We're still here to help. If you'd like to talk to us about your existing policy, you can reach us using the contact details below.

Contact us

Sales and customer service

To speak to our sales and customer service teams, please call RSA on 0800 197 1612
(open Monday to Friday, 9am-6pm, and Saturday, 9am-1pm).

Or write to our customer service team at:

The team at Virgin Money
Sunderland
SR43 4JB

Claims

If you are an existing customer and need to make a claim on your home insurance policy, please contact us at:

The team at Virgin Money
Sunderland
SR43 4JB

Telephone: 0800 197 1613

(open Monday to Friday, 8am to 8pm, Saturday, 9am to 4pm).

Please quote your policy number or claim reference number on all correspondence.

Home emergency

If you are an existing customer and you need to get in touch with the Home Emergency department, please call 0345 078 0046

Legal advice

If you are an existing customer and you need to get legal advice, please contact the legal advice line on:

Telephone: 0330 100 6447

To make a legal claim, please write to:

Arc Legal Assistance Limited
The Gatehouse
Lodge Park
Lodge Lane
Colchester
CO4 5NE

View our terms & conditions including policy exclusions (PDF, link opens in a new window)

The offer of insurance is subject to eligibility criteria and applicants must be aged 18 or over. Terms and Conditions apply. Virgin Money is a trading name of Clydesdale Bank PLC. Virgin Money Home Insurance is administered and underwritten by Royal & Sun Alliance Insurance Ltd. (RSA) (No. 93792). Registered in England & Wales at St Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

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You can find impartial information and guidance on money matters on the “MoneyHelper” website.
Clydesdale Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.