Find out how much your monthly repayments could be for your chosen loan amount.
Our hub has been designed especially for you, with a wide variety of hints and tips to help you keep your home and contents safe.
As more of our colleagues become personally affected by the coronavirus situation, we’ve had to make some changes to our store opening hours. Our priority is to protect our services for those customers that need us most so we ask that if your visit is not urgent, you leave the way clear for to us help them first. If you are venturing out, please ensure you follow Government Guidelines. In the current situation it’s never never been more important to be able to bank from home so please make sure you’re registered for online banking and if you can, download our banking app.
In addition to branches, you can also carry out some account services at your local Post Office, such as paying in money, making a cash withdrawal or checking your balance.
To give you more protection against fraud we have changed the way you verify payments online and via mobile banking.
Business & Personal Customer Accounts
We need to ensure it’s really you making the payment before the money leaves your account. How you do this depends on whether you’re using:
Will this happen every time I make a payment?
No, it’s not for every payment. Once saved the payment will become ‘Trusted’. That means you may not need to do the identity check again, unless you change details like the sort code, account number, name or reference.
What’s changed for your Business?
To make payments of more than £500, or totalling more than £1000 per day, you will now need to use the Mobile Banking App to verify your payments. Business customers using a One-Time Passcode will no longer be able to make payments greater than £500. Talk to us to learn more about the benefits of using the Mobile Banking App. Further info on your daily limits can be found here.
You may see a difference to when you’re asked to authenticate a payment via Business Internet Banking and the Mobile App, how you do this will remain the same by using:
For more information visit our online help.
Forgot your business internet banking password, we can help.
Just give us a call on 0800 121 4209
Monday – Friday 8am - 6pm and select Option 2.