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At Clydesdale Bank we take the security of your account as seriously as you do. That’s why we require additional authorisation on certain transactions to add another layer of protection.
You can now authorise payments with the Clydesdale Bank app. Search "Clydesdale Bank" on the Apple App Store or Google Play Store. Just set up the app then you can begin moving your money without the need for a security token.
Alternatively if you are unable to use the app, have poor network coverage or don’t have a smartphone, you can get in touch with us to discuss other options for authorising your transactions.
From listening to your feedback about security tokens we’ve now integrated the authorisation into the mobile app. This means you can continue to make higher value payments whenever and wherever you need to with the same level of security.
If you are unable to use our mobile app and frequently make payments over £500 then we recommend you get in touch with us to talk to us about alternative security options.
If you need help with mobile app authentication or security tokens then visit our help center.
Security is a crucial part of online banking. Read more about our security measures and how you can help too.More about security
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