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Shop safe, shop smart

It’s easy to shop with your debit card and it’s even easier to do it online. But when you come to making a purchase, you want to know it’s safe. That’s why we provide Mastercard® SecureCode™ – the secure online shopping service.

What is SecureCode?

Register for Mastercard SecureCode™ and you’re protected from unauthorised use of your card. For your security, we may ask you to input your password from time to time when making a purchase online.

How to register for SecureCode?

Simply click on the links below to register your cards. You will also be asked to create a Personal Assurance Message (PAM). This can be anything you want. It should be personal to you, but does not need to be secret and will appear each time you pay at a registered retailer. The PAM is your assurance that you are dealing with your card issuer and will be displayed on every occasion that you are required to input your password using SecureCode/Verified by Visa. You should always check to see that this message is displayed, as it confirms that the website asking for your password is genuine.

Having problems with SecureCode?

If you have problems registering or using SecureCode, in the first instance view our FAQs, alternatively please call 0800 707 6438. Our dedicated SecureCode helpline is open Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 6pm.

Managing your account

Contact us

If you’re an existing customer and wish to discuss your account.

Or if you're abroad / Outside UK

  • We're here:
  • Monday – Friday, 8am – 8pm
  • Saturday, 9am – 5pm
  • Sunday, 10am - 5pm

Helpful links

Find a branch

Find your nearest Clydesdale Bank branch, Business and Private Banking centre or ATM

Branch locator

Contact us

Call us to speak to an advisor.

Or if you're abroad / Outside UK

  • We're here
  • Mon-Fri 8am - 8pm
  • Sat 9am - 5pm
  • Sun 10am - 5pm

For your security calls may be monitored or recorded.